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before each round's first match",{"generatedAt":130,"liveFixturesAt":117},"2026-10-14T04:55:14.896Z",{"data":132,"brand":1077,"completeness":1082,"competitiveness":1086,"dataset":1242,"live":1366,"meta":1373},{"slug":80,"name":81,"country":133,"oddsFeedKey":134,"logoDomain":82,"research":135,"operator":136,"licensing":156,"payments":217,"verification":339,"support":356,"apps":402,"features":460,"afl":537,"customerSentiment":547,"changes":666,"sources":667,"editorial":977},"AU","pointsbetau",{"lastEditorialReview":12,"lastAutomatedCheck":12,"researcher":117},{"tradingName":137,"legalEntity":142,"companyNumber":146,"registeredOffice":150,"officialUrl":83},{"value":138,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":141},"Pointsbet (pointsbet.com.au)","nt-licensed-operators","high","| 40 | Pointsbet Australia Pty Ltd | Pointsbet | https:\u002F\u002Fpointsbet.com.au | |",{"value":143,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":145},"Pointsbet Australia Pty Limited","pointsbet-terms","‘Pointsbet.com’ is the betting name of Pointsbet Australia Pty Limited (hereafter ‘PointsBet’, ‘we’, ‘our’ or ‘us’), ACN 606 814 920, a company incorporated in Australia under the Corporations Act 2001 (Cth.)",{"value":147,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":148,"note":149},"ACN 606 814 920 (ABN 91 606 814 920)","ACN 606 814 920, a company incorporated in Australia under the Corporations Act 2001 (Cth.)","Site footer: \"PointsBet Australia Pty Ltd | ABN 91 606 814 920\" (pointsbet-about).",{"value":151,"sourceId":152,"retrievedAt":12,"verifiedAt":12,"confidence":153,"quote":154,"note":155},"Level 2, 165 Cremorne Street, Cremorne VIC 3121","acma-infringement-notice-2024","medium","PointsBet Australia Pty Ltd ACN 606 814 920, is a registered company under the Corporations Act 2001, with a registered office at Level 2, 165 Cremorne Street, Cremorne Vic 3121.","The registered office is not published in the PointsBet terms or on the site. Taken from the ACMA infringement notice dated 22 November 2024.",{"authority":157,"licenceHolder":161,"licenceStatus":163,"registerUrl":167,"acmaListed":170,"betstopParticipant":174,"complaintsEscalation":178,"regulatoryHistory":182},{"value":11,"sourceId":158,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":159,"note":160},"nt-commission-about","The NT Wagering Commission is an independent statutory authority established under the Racing and Wagering Act 2024.","Four spellings are in use: NT Wagering Commission (NT Government), Northern Territory & Wagering Commission and Northern Territory Racing & Wagering Commission (PointsBet terms), Northern Territory Racing and Wagering Commission (ACMA register).",{"value":162,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":141},"Pointsbet Australia Pty Ltd, trading as Pointsbet",{"value":164,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":165,"note":166},"Listed as a licensed wagering operator","Showing 1 to 65 of 65 entries","Neither the NT list nor the ACMA register publishes a licence number, expiry or status word.",{"value":168,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":169},"https:\u002F\u002Fdth.nt.gov.au\u002Fboards-and-committees\u002Fwagering-commission\u002Flicensed-wagering-operators","Licensed wagering operators in the NT are listed below by name.",{"value":10,"sourceId":171,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":172,"note":173},"acma-register-csv","PointsBet,\"Pointsbet Australia Pty Ltd\",https:\u002F\u002Fpointsbet.com.au,\"Northern Territory Racing and Wagering Commission\"","Register page: https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal (219 entries).",{"value":10,"sourceId":175,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":176,"note":177},"acma-betstop","If you self-exclude, you will be excluded from all of the approximately 150 licensed wagering providers in Australia.","PointsBet pages carry the BetStop logo linking to https:\u002F\u002Fwww.betstop.gov.au\u002F (pointsbet-about footer); the help centre has a BetStop closure option (pointsbet-help-closure-options).",{"value":179,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":180,"note":181},"Northern Territory Wagering Commission online gambling dispute form, within 14 days of the dispute arising","If any Dispute cannot be resolved between PointsBet and the Member, the Dispute must be referred to a representative of the NTWC via the online ‘gambling dispute form’","URL given: https:\u002F\u002Fnt.gov.au\u002Findustry\u002Fgambling\u002Fgambling\u002Fcomplain-about-a-bookmaker-or-betting-exchange-operator. Terms 1.13.3: \"A Dispute must be lodged with the NTWC within 14 days of the Dispute arising. The decision of the NTWC is final and binding on PointsBet and the Member.\"",[183,188,193,198,203,207,212],{"value":184,"sourceId":185,"retrievedAt":12,"verifiedAt":12,"confidence":153,"quote":186,"note":187},"April 2019: PointsBet was convicted in the Downing Centre Local Court and fined $20,000 for publishing an illegal inducement to gamble in New South Wales, following a Liquor & Gaming NSW prosecution.","nsw-parliament-gambling-ebrief","PointsBet fined $20,000 for offering inducements to gamble, Media Release, 10 April 2019","The e-brief cites the Liquor & Gaming NSW media release of 10 April 2019; the release itself was not found online. Trade press (AGB, 9 April 2019) reports a guilty plea to offering inducements.",{"value":189,"sourceId":190,"retrievedAt":12,"verifiedAt":12,"confidence":153,"quote":191,"note":192},"May 2022: PointsBet was fined $35,000 after pleading guilty in the Downing Centre Local Court to two offences of publishing illegal gambling inducements on its Instagram account and website, following a Liquor & Gaming NSW prosecution.","smh-2022-pointsbet-fine","Online betting provider PointsBet was last week fined $35,000 for publishing illegal gambling inducements after pleading guilty in the Downing Centre Local Court to two offences","Secondary source; no primary Liquor & Gaming NSW record found.",{"value":194,"sourceId":195,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":196,"note":197},"November 2017: the Northern Territory Racing Commission reprimanded Pointsbet over its handling of a Deferred Settlement Facility (credit) account and directed changes to how the facility was offered.","ntrc-s-v-pointsbet-2017","we reprimand Pointsbet and direct that in future all DSF","Gambling dispute decision dated 29 November 2017 under the Racing and Betting Act 1983. The Deferred Settlement Facility closed with the National Credit Ban of 16 February 2018 (PointsBet Terms 1.7).",{"value":199,"sourceId":200,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":201,"note":202},"30 June 2023: the Northern Territory Racing Commission found PointsBet had contravened condition 15 of its licence by not complying with clause 3.2 of the 2019 Code of Practice for Responsible Service of Online Gambling (no system to ensure a timely customer interaction after an internal red flag report) and fined it $13,345, 50% of the maximum penalty.","ntrc-k-v-pointsbet-2023","a fine of 50% of the maximum penalty available, equating to $13,345 (for the 2019\u002F2020 financial year a penalty unit’s value was $157)","The events concerned betting on 15 May 2020; the Commission ruled the complainant's bets lawful despite the breach.",{"value":204,"sourceId":152,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":205,"note":206},"22 November 2024: the ACMA issued PointsBet an infringement notice under the Spam Act 2003 for $500,800 for sending commercial electronic messages after consent had been withdrawn, without accurate sender contact information and without a functional unsubscribe facility (messages sent 25 to 29 November 2023). PointsBet paid the penalty.","The total pecuniary penalty (the penalty) for the alleged civil contraventions is $500,800.","ACMA media release 16 May 2025: 705 emails without an unsubscribe function, seven marketing emails without consent and 90 commercial texts without sender contact information.",{"value":208,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":210,"note":211},"May 2025: the ACMA found PointsBet had breached the BetStop (National Self-Exclusion Register) rules in the Interactive Gambling Act: 508 marketing messages sent to registered individuals, 736 contraventions in failing to close 228 accounts of registered customers as soon as practicable, 19 contraventions in failing to close 7 accounts after outstanding bets resolved, and 22,360 messages that failed to promote the register. The ACMA accepted a court-enforceable undertaking signed 2 May 2025; no financial penalty was available for the NSER breaches.","acma-investigations","contravened subsection 61LA(4) by sending 508 regulated electronic messages sent to electronic addresses PointsBet was reckless to the fact that they belonged to a registered individual.","ACMA media release: 'The ACMA found that no excluded customers were able to place bets with PointsBet during the period investigated.' The undertaking commits PointsBet to compliance reviews, actioning recommendations and staff training, with six-monthly reports to the ACMA. This was the first enforcement action announced under the NSER rules.",{"value":213,"sourceId":214,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":215,"note":216},"16 June 2026: the Northern Territory Racing and Wagering Commission dismissed a complaint seeking a refund of about $451,000 of deposits made with a third-party (sporting club) debit card, finding the complaint not substantiated and that PointsBet had complied with the repealed Racing and Betting Act 1983 and its licence conditions.","ntrwc-f-v-pointsbet-2026","the complaint is not substantiated; and ii) in its dealings with the Complainant, PointsBet Australia Pty Ltd (PointsBet) has complied with the now repealed Racing and Betting Act 1983","Dispute decision, not a sanction. Included because it is the most recent published regulator decision naming PointsBet.",{"deposits":218,"withdrawals":292,"australianRules":316},[219,234,246,257,268,277,285],{"method":220,"minimum":221,"instant":225,"fees":226,"conditions":229,"notes":231,"available":232},"Debit Card",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},"","low","not-verified",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":227,"sourceId":228,"retrievedAt":12,"verifiedAt":12,"confidence":140},"PointsBet states no charge for debit card deposit or withdrawal fees (Terms 1.6.12), subject to 1.6.13","pointsbet-help-debit-card",{"value":230,"sourceId":228,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Not stated","Card must be in the customer's name; bank authentication (SMS or banking app code) may be required. Minimum and maximum amounts are not published. Site footer shows Visa and Mastercard logos. Visa, Mastercard",{"value":10,"sourceId":228,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":233},"Choose the Debit Card option, enter your deposit amount, and click CONTINUE. You can select a previously used card or enter new card details. If deposit authentication is required, you'll be redirected to your bank",{"method":235,"minimum":236,"instant":237,"fees":239,"conditions":241,"notes":243,"available":244},"PayID",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":10,"sourceId":238,"retrievedAt":12,"verifiedAt":12,"confidence":140},"pointsbet-help-payid",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":240},"No fee statement is published for this method.",{"value":242,"sourceId":238,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Around one minute (first PayID deposit may be held by the bank up to 24 hours)","Customer copies a personalised PayID from the app and pays from online banking. Minimum and maximum amounts are not published",{"value":10,"sourceId":238,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":245},"Move to your banking app and transfer your funds with PayID. Your deposit will be credited within around one minute.",{"method":247,"minimum":248,"instant":249,"fees":251,"conditions":252,"notes":254,"available":255},"PayTo",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":10,"sourceId":250,"retrievedAt":12,"verifiedAt":12,"confidence":140},"pointsbet-help-payto",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":240},{"value":253,"sourceId":250,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Within one minute once the PayTo agreement is authorised in the banking app","Ongoing PayTo agreement set up with PayID or BSB and account details, authorised in the customer's banking app. Minimum and maximum amounts are not published",{"value":10,"sourceId":250,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":256},"If successful, you should have your funds in your PointsBet account within one minute, and you will now be able to make instant PayTo deposits.",{"method":258,"minimum":259,"instant":260,"fees":262,"conditions":263,"notes":265,"available":266},"Apple Pay",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":10,"sourceId":261,"retrievedAt":12,"verifiedAt":12,"confidence":140},"pointsbet-help-apple-pay",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":240},{"value":264,"sourceId":261,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Immediately available","App and website (Apple devices). Minimum and maximum amounts are not published",{"value":10,"sourceId":261,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":267},"If the deposit is successful, the funds will be immediately available in your PointsBet account.",{"method":269,"minimum":270,"instant":271,"fees":273,"conditions":274,"notes":275,"available":276},"Google Pay",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":10,"sourceId":272,"retrievedAt":12,"verifiedAt":12,"confidence":140},"pointsbet-help-google-pay",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":240},{"value":264,"sourceId":272,"retrievedAt":12,"verifiedAt":12,"confidence":140},"App. Minimum and maximum amounts are not published",{"value":10,"sourceId":272,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":267},{"method":278,"minimum":279,"fees":280,"notes":281,"available":282},"Credit card",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},"PointsBet help centre: \"No, you cannot deposit using a credit card due to recent changes in government legislation. Debit card transactions are fully enabled.\" (pointsbet-help-credit-card). The ban also covers funds linked to a credit card (including digital wallets) and digital currency (ACMA).",{"value":116,"sourceId":283,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":284},"acma-credit-ban","From 11 June 2024, you won’t be able to use a credit card or digital currency to place bets. Online and telephone wagering operators will not be allowed to accept payments using these methods.",{"method":286,"minimum":287,"fees":288,"notes":289,"available":290},"Deferred Settlement Facility",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},"Former credit facility referenced in Terms 1.7 as closed at the National Credit Ban of 16 February 2018; outstanding debts still shown in My Account.",{"value":116,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":291},"Any PointsBet member who held a Deferred Settlement Facility account with a negative available balance prior to the National Credit Ban (16th February 2018) will have an “outstanding debt” balance",[293,306],{"method":294,"minimum":295,"processingStated":298,"fees":301,"conditions":303,"notes":222,"available":305},"Bank Transfer",{"value":296,"sourceId":297,"retrievedAt":12,"verifiedAt":12,"confidence":140},"$5","pointsbet-help-withdrawal-time",{"value":299,"sourceId":297,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":300,"note":299},"In most cases within 30 minutes of the request; up to 24 hours for compliance checks, banking delays or additional verification; first withdrawal approximately 6 hours; average payout speed 35 minutes","In most cases, you will receive your withdrawal in your nominated bank account within 30 minutes. However, some withdrawals may take up to 24 hours to be approved and processed",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":302},"No fee amount or no-fee statement is published for withdrawals.",{"value":304,"sourceId":297,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Bank account must be in the customer's name (no third-party accounts). One withdrawal at a time. Deposits must be turned over once before withdrawal. A 6-digit SMS or email code is required when withdrawing to new bank details. Fast withdrawals need a verified account and an NPP (Osko) enabled bank. Pending withdrawals can be cancelled except by South Australian residents.",{"value":10,"sourceId":297,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"method":220,"minimum":307,"processingStated":308,"fees":311,"conditions":313,"notes":222,"available":315},{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"value":309,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":153,"quote":310,"note":309},"Not stated","PointsBet, at its own discretion, reserves the right to process withdrawals up to (or equal to) the original deposited amount back to a debit card used to deposit by the Member.",{"value":312,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":153},"PointsBet states no charge for debit card deposit or withdrawal fees (Terms 1.6.12)",{"value":314,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":153},"Terms 1.6.18 reserve a right, at PointsBet's discretion, to return up to the original deposited amount to the debit card used to deposit. Not offered as a customer-selected withdrawal method in the help centre, which describes bank account withdrawals only.",{"value":10,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":153},[317,322,325,329,333,336],{"value":318,"sourceId":319,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":320,"note":321},"Online in-play betting on sporting events is a prohibited interactive gambling service; a telephone betting service conducted wholly by voice call is excluded from the prohibition","iga-2001","the service relates to betting on the outcome of a sporting event, where the bets are placed, made, received or accepted after the beginning of the event","IGA s10B defines in-play betting service; s8A(3) excludes sports wagering only 'to the extent to which the service is not an in-play betting service'; s5(3)(a) excludes 'a telephone betting service'; s8AA requires dealings 'wholly by way of voice calls'.",{"value":323,"sourceId":283,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":324},"Credit cards, credit-linked funds (including digital wallets) and digital currency cannot be used for online or telephone wagering from 11 June 2024","From 11 June 2024, you won’t be able to use a credit card or digital currency to place bets.",{"value":326,"sourceId":327,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":328},"Customer identification must be completed before an online gambling account is created or a designated service provided (from 29 September 2024; interim arrangements from 29 September 2023)","austrac-preverification","From 29 September 2024, all online gambling service providers must complete ACIP before creating an online gambling account or commencing to provide any designated service.",{"value":330,"sourceId":331,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":332},"Online gambling providers cannot offer incentives to open an account or to refer another person to open an account (NCPF Measure 4)","dss-gambling-reforms","Online gambling providers cannot offer any incentives to open an account or to refer another person to open an account.",{"value":334,"sourceId":175,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":335},"BetStop registration excludes the person from all Australian-licensed online and phone wagering providers; providers must close accounts and must not accept bets, open accounts or send marketing","These wagering providers will be required to close all your betting accounts and must not: let you place a bet, let you open a new account, send you marketing messages.",{"value":337,"sourceId":331,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":338},"All online wagering providers must use one of seven national taglines with a call to action in advertising, direct marketing, websites and other communications (NCPF Measure 8, from 30 March 2023)","All online gambling providers must use the same messaging about the risks and potential harm of gambling.",{"requiredBeforeWithdrawal":340,"timeframe":344,"documents":349,"regulatoryRule":353},{"value":10,"sourceId":341,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":342,"note":343},"pointsbet-help-fast-withdrawals","Your PointsBet account and withdrawal method must be fully verified and meet turnover requirements.","Terms 1.3.4: identification requirements in Rules 1.4.1 to 1.4.10 must be met \"to fully activate their Account and withdraw funds\".",{"value":345,"sourceId":346,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":347,"note":348},"Automatic check at sign-up; if not immediate, upload an ID document; no timeframe published for manual review","pointsbet-help-how-verify","If verification isn’t immediate, you’ll be prompted to upload an ID (driver's license, medicare card or passport) and click VERIFY & SUBMIT.","Unsuccessful cases are directed to call 13 72 38. No hours or days figure is published.",{"value":350,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":351,"note":352},"Driver's licence, Medicare card or passport at sign-up; documents only needed if the automatic check fails; certified documents must be in English; proof of address may be requested","You are only required to send in ID documents to verify your identity if PointsBet’s initial identity verification process is not successful.","Terms 1.4.7: \"All certified documents must be produced in the English language or they will be rejected.\" Documents go to verification@pointsbet.com. Example document list: https:\u002F\u002Fpointsbet.com.au\u002Fassets\u002Fcontent\u002Fdocuments\u002FCertified_Documents.pdf (not fetched).",{"value":354,"sourceId":327,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":328,"note":355},"Identity must be verified before an online gambling account is created or a bet placed (pre-verification)","DSS: 'Since 2019, the allowable period for identity verification has reduced from 90 days, to 14 days, to 72 hours and is now required to be completed prior to commencing gambling.' (dss-gambling-reforms). Interim arrangements ran 29 September 2023 to 28 September 2024 (AUSTRAC).",[357,365,372,378,385,390,397],{"channel":358,"detail":359,"hours":363},"live-chat",{"value":360,"sourceId":361,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":362},"Profile tab > Contact & Support > Live Chat in the app, or the chat box on the site; typical wait published as less than 1 minute; withdrawal speed-up requests are handled by a bot named PointsBot","pointsbet-help-contact","Live Chat | 24\u002F7 | Most enquiries | Less than 1 minute",{"value":364,"sourceId":361,"retrievedAt":12,"verifiedAt":12,"confidence":140},"24\u002F7",{"channel":366,"detail":367,"hours":371},"phone",{"value":368,"sourceId":369,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":370},"13 72 38 (13 PBET); typical wait published as less than 1 minute","pointsbet-help-phone","Our phone lines are open 24\u002F7, so feel free to give us a ring any time that suits you.",{"value":364,"sourceId":369,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"channel":373,"detail":374,"hours":377},"email",{"value":375,"sourceId":361,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":376},"support@pointsbet.com.au (contact article) or support@pointsbet.com (email article); verification@pointsbet.com for ID documents; response target published as within 12 hours on one page and within 24 hours on another","Email | 24\u002F7 | Non-urgent enquiries | Within 12 hours",{"value":364,"sourceId":361,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"channel":379,"detail":380,"hours":384},"contact-form",{"value":381,"sourceId":382,"retrievedAt":12,"verifiedAt":12,"confidence":153,"quote":383},"https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Frequests\u002Fnew","pointsbet-help-home","PointsBet Australia",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"channel":366,"detail":386,"hours":389},{"value":387,"sourceId":369,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":388},"Telebet (telephone betting): 1800 725 483 (1800 PB LIVE); in-play bets are placed by voice call only","Live Betting - 1800 725 483 (1800 PB LIVE) Our phone lines are open 24\u002F7",{"value":364,"sourceId":369,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"channel":391,"detail":392,"hours":396},"post",{"value":393,"sourceId":394,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":395},"PO Box 219 Flinders Lane VIC 8009","pointsbet-about","Postal Address PO Box 219 Flinders Lane VIC 8009",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"channel":398,"detail":399,"hours":401},"help-centre",{"value":400,"sourceId":382,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":383},"https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"ios":403,"android":432},{"storeName":404,"storeUrl":405,"appName":408,"developer":410,"version":413,"versionDate":415,"rating":418,"ratingCount":420,"sizeBytes":422,"minimumOs":425,"distribution":428,"updatesLast12Months":430},"Apple App Store (AU)",{"value":406,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140},"https:\u002F\u002Fapps.apple.com\u002Fau\u002Fapp\u002Fpointsbet-online-betting\u002Fid1288441708","itunes-lookup-au",{"value":409,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140},"PointsBet - Online Betting",{"value":411,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":412},"PointsBet Australia Pty Ltd","Same entity as the licensee. The AU search for 'pointsbet' returned 47 apps; the only PointsBet app is trackId 1288441708 (artistId 1288441707). 'PointsBall Academy' (id 6770994261, Core 4 life ltd) is unrelated.",{"value":414,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140},"3.80.2",{"value":416,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":417},"2026-09-11","App Store page prints '10 Sept' for 3.80.2 (Australian local date).",{"value":85,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":419},"AU storefront. App Store page displays 4.6.",{"value":86,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":421},"AU storefront. App Store page displays '15K Ratings'.",{"value":423,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":424},140568576,"140.6 MB on the App Store page.",{"value":426,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":427},"iOS 15.1","App Store page: iOS 15.1, iPadOS 15.1, macOS 12.0 with Apple M1 or later, visionOS 1.0 or later.",{"value":429,"sourceId":407,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Apple App Store, Australian storefront",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224,"note":431},"At least 25 releases between 9 December 2025 and 10 September 2026 (about 9 months, roughly one release every 11 days). The page does not expose entries before 3.66.0.",{"storeName":433,"storeUrl":434,"appName":437,"developer":438,"version":441,"versionDate":443,"rating":446,"ratingCount":449,"minimumOs":452,"installs":454,"distribution":457},"Google Play (AU)",{"value":435,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.pointsbet.app&hl=en_AU&gl=AU","googleplay-page-au",{"value":81,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":439,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":440},"PointsBet Sports","Developer link id 5304648269482475431. The 'About the developer' block on the AU page reads: PointsBet Canada Operations 1 Inc, customercare@pointsbet.ca, 111 Peter St, Toronto, ON M5V 2H1, Canada, +61 422 896 066. This differs from the App Store seller (PointsBet Australia Pty Ltd) and from the Australian licensee. Recorded as found; not explained by any PointsBet page.",{"value":414,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":153,"note":442},"Not rendered in the visible listing; the string 3.80.2 appears in the page source and matches the iOS version released the same day.",{"value":444,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":445},"2026-09-10","Page shows 'Updated on 10 Sept 2026'.",{"value":447,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":448},3.3,"Page shows 3.3 next to '2.36K reviews' (itemprop starRating).",{"value":450,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":153,"note":451},2360,"Displayed as '2.36K reviews'; the exact count is not rendered, so 2,360 is the displayed rounding. The histogram aria-labels sum to 2,280.",{"value":117,"sourceId":436,"retrievedAt":12,"confidence":223,"status":224,"note":453},"The Play web page no longer renders 'Requires Android'. Would need the Play app on a device or the APK manifest.",{"value":455,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":456},"100,000+","Displayed as '100K+ Downloads'. Play install counts are global, not per country.",{"value":458,"sourceId":436,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":459},"Google Play, Australian storefront","pointsbet.com.au\u002Fandroid and \u002Fapp link directly to https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.pointsbet.app (sourceId pointsbet-app-page). The listing renders with gl=AU and is the top result in Play search for 'pointsbet' with gl=AU. No APK download page exists on pointsbet.com.au (site map of 140 links). Whether the listing installs on a device in Australia was not tested.",[461,469,475,486,496,504,509,520,529],{"key":462,"label":463,"available":464,"detail":467},"live-streaming","Live streaming",{"value":117,"sourceId":465,"retrievedAt":12,"confidence":223,"status":224,"note":466},"pointsbet-streaming-page","No help centre article mentions streaming, vision or watching (site map of 398 help centre links searched for stream, watch, vision, video). pointsbet.com.au\u002Fstreaming exists but renders only a next-to-go racing and sports list under the word \"streaming\" with no statement about watching vision. The App Store description names Bet Tracker and live betting but not streaming. Not verified either way.",{"value":117,"sourceId":465,"retrievedAt":12,"confidence":223,"status":224,"note":468},"No sports are named for streaming on any PointsBet page checked.",{"key":470,"label":471,"available":472,"detail":474},"afl-streaming","AFL live streaming",{"value":117,"sourceId":465,"retrievedAt":12,"confidence":223,"status":224,"note":473},"Not verified; no streaming page names any sport.",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"key":476,"label":477,"available":478,"detail":481},"cash-out","Cash out",{"value":10,"sourceId":479,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":480},"pointsbet-help-cash-out","Head to your 'Pending Bets' section and click on the green cash out symbol. Click 'Full cashout' and then 'confirm'. The funds should go straight into your available balance.",{"value":482,"sourceId":483,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":484,"note":485},"Selected products and bet types at PointsBet's discretion; most SGMs; not SGM Combo, Five for $25, bonus-bet stakes or fixed odds exotics; full cash out only (partial cash out permanently removed)","pointsbet-help-no-cash-out","For example, SGM Combo bets (Same Game Multi Combo) and Five for $25 bets are not Cash Out enabled.","\"Partial Cash Out has been permanently removed.\" (pointsbet-help-partial-cash-out). Betting Rules 3.11.9(a): \"Cash Out is not available for Fixed Odds Exotic bets.\"",{"key":487,"label":488,"available":489,"detail":492},"same-game-multi","Same game multi",{"value":10,"sourceId":490,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":491},"pointsbet-help-sgm","Same Game Multi's (SGMs) are a type of bet that allows you to combine numerous outcomes (or legs) from the same event. All legs must then be successful for the SGM to be a winner.",{"value":493,"sourceId":494,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":495},"2 to 20 legs per SGM","pointsbet-help-sgm-legs","You can add anywhere between 2 and 20 legs into your SGM.",{"key":497,"label":498,"available":499,"detail":503},"edit-bet","Edit bet",{"value":116,"sourceId":500,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":501,"note":502},"pointsbet-help-change-selections","No, once a bet is placed, you cannot change your selections. Please review your selections carefully before confirming your bet.","A promotional 'Pull Em' token that removes one leg from a multi exists in the help centre; it is a token-based promotion, not a general edit bet feature.",{"value":117,"sourceId":222,"retrievedAt":12,"confidence":223,"status":224},{"key":505,"label":506,"available":507,"detail":508},"in-play-online","In-play betting online",{"value":116,"sourceId":319,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":320,"note":321},{"value":318,"sourceId":319,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":320,"note":321},{"key":510,"label":511,"available":512,"detail":515},"in-play-phone","In-play betting by phone",{"value":10,"sourceId":513,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":514},"pointsbet-help-inplay","In-Play bets must be made over the phone due to regulations.",{"value":516,"sourceId":517,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":518,"note":519},"Select the event in the In-Play section; tapping a selection in the app starts a call to the In-Play Betting Team, or dial 1800 PB LIVE (1800 725 483); the operator verifies full name and date of birth, takes selection and stake, and reads the bet back for verbal confirmation","pointsbet-inplay-how","Once you are connected to an operator, you will be asked to provide your full name & date of birth to verify your account. You will then provide your selection & stake amount.","Terms 3.10.5: \"The minimum stake for a bet via the telephone is $10 per bet.\" Bonus bets cannot be used in-play.",{"key":521,"label":522,"available":523,"detail":527},"match-live","Match live tracker",{"value":10,"sourceId":524,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":525,"note":526},"pointsbet-help-bet-tracker-sports","Currently, this feature is available on AFL, NBA, NFL & MLB same game multi's, and we will soon have it rolled out for NRL and soccer markets too.","App Store description lists Bet Tracker \"on AFL, NRL, NFL, NHL, MLB and NBA\" (itunes-lookup-au); the help centre list is narrower. Recorded as published.",{"value":528,"sourceId":524,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":525,"note":526},"Bet Tracker: live statistics for Same Game Multi bets on AFL, NBA, NFL and MLB (NRL and soccer stated as coming); Lock Screen Bet Tracker on iOS and Android",{"key":530,"label":531,"available":532,"detail":535},"min-stake","Minimum stake",{"value":10,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":533,"note":534},"The minimum stakes on a bet on the Internet on an Account is $1","Terms 3.10.5: \"The minimum stake for a bet via the telephone is $10 per bet.\"",{"value":536,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":533,"note":534},"$1 per bet on the internet; $10 per bet by telephone",{"inOzFootballFeed":538,"feedNote":222,"advertisedMarkets":542,"streamsAfl":546},{"value":10,"sourceId":539,"retrievedAt":540,"verifiedAt":540,"confidence":140,"note":541},"ozfootball-afl-odds-2026","2026-09-27","PointsBet priced 218 of 218 sampled AFL matches in 2026.",{"value":543,"sourceId":544,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":545},"Same Game Multi lists Australian Rules","pointsbet-help-sgm-sports","SGMs are now available on most major sports across the globe, including (but not limited to): AFL, NRL, NBA, NFL, MLB, EPL and more!",{"value":117,"sourceId":465,"retrievedAt":12,"confidence":223,"status":224,"note":473},{"analysedAt":12,"method":548,"totalAnalysed":549,"sources":550,"themes":584,"caveats":656},"Keyword rules (see TAXONOMY in scripts\u002Fresearch\u002Fclassify-reviews.mjs) matched case-insensitively against review title + body. A review can hit several themes. Reviews with no keyword hit are counted as other. Sentiment from star rating: 4-5 positive, 1-2 negative, 3 neutral. Source for the theme table: the 500 App Store AU reviews only; Google Play written reviews were not collected (no scraper used). Google Play, Trustpilot and Reddit are reported as aggregates or thread counts only and are not in the theme table.",500,[551,563,570,572,576,580],{"sourceId":552,"analysed":10,"unit":553,"sampleSize":549,"dateRange":554,"rating":85,"ratingCount":86,"starDistribution":557},"appstore-au-rss","reviews",{"from":555,"to":556},"2021-07-20","2026-09-12",{"1":558,"2":559,"3":560,"4":561,"5":562},148,20,21,50,261,{"sourceId":436,"analysed":116,"unit":553,"sampleSize":13,"dateRange":117,"rating":447,"ratingCount":450,"starDistribution":564},{"1":565,"2":566,"3":567,"4":568,"5":569},767,49,249,199,1016,{"sourceId":571,"analysed":116,"unit":553,"sampleSize":13,"dateRange":117,"rating":117,"ratingCount":117,"starDistribution":117},"productreview-au",{"sourceId":573,"analysed":116,"unit":553,"sampleSize":574,"dateRange":117,"rating":575,"ratingCount":574,"starDistribution":117},"trustpilot-global",2772,3.5,{"sourceId":577,"analysed":116,"unit":553,"sampleSize":578,"dateRange":117,"rating":579,"ratingCount":578,"starDistribution":117},"trustpilot-au",87,1.5,{"sourceId":581,"analysed":116,"unit":582,"sampleSize":583,"dateRange":117,"rating":117,"ratingCount":117,"starDistribution":117},"reddit-fc-search","threads",78,[585,592,598,605,611,617,622,629,634,637,641,645,648,651,654],{"theme":586,"label":587,"mentions":588,"positive":589,"negative":590,"neutral":591},"app-usability","App usability and design",206,152,47,7,{"theme":593,"label":594,"mentions":595,"positive":596,"negative":590,"neutral":597},"promotions-or-bonuses","Promotions, bonuses and rewards",197,142,8,{"theme":599,"label":600,"mentions":601,"positive":602,"negative":603,"neutral":604},"market-range","Market range and sports coverage",100,70,25,5,{"theme":606,"label":607,"mentions":608,"positive":609,"negative":603,"neutral":610},"odds-or-prices","Odds, prices and margins",97,68,4,{"theme":612,"label":613,"mentions":614,"positive":615,"negative":616,"neutral":591},"other","Other or unspecified",93,52,34,{"theme":618,"label":619,"mentions":620,"positive":603,"negative":621,"neutral":24},"customer-support","Customer support",59,33,{"theme":623,"label":624,"mentions":625,"positive":626,"negative":627,"neutral":628},"withdrawal-process","Withdrawal process and methods",46,17,27,2,{"theme":630,"label":631,"mentions":632,"positive":591,"negative":633,"neutral":13},"app-crashes-or-bugs","Crashes, bugs and outages",23,16,{"theme":635,"label":636,"mentions":632,"positive":604,"negative":626,"neutral":24},"deposits","Deposits and payment methods",{"theme":638,"label":639,"mentions":560,"positive":628,"negative":640,"neutral":24},"account-restriction-or-closure","Account restrictions, limits and closures",18,{"theme":642,"label":643,"mentions":644,"positive":604,"negative":604,"neutral":13},"login-or-access","Login, passwords and access",10,{"theme":646,"label":647,"mentions":644,"positive":628,"negative":591,"neutral":24},"withdrawal-delays","Withdrawal delays",{"theme":649,"label":650,"mentions":69,"positive":13,"negative":69,"neutral":13},"account-verification","Identity verification and KYC",{"theme":652,"label":653,"mentions":69,"positive":13,"negative":69,"neutral":13},"responsible-gambling","Responsible gambling and harm",{"theme":462,"label":655,"mentions":628,"positive":628,"negative":13,"neutral":13},"Live streaming and match tracking",[657,658,659,660,661,662,663,664,665],"These are third-party public opinions, not OzFootball reviews, and none has been verified with PointsBet or a regulator. A theme count shows what reviewers write about, not that any individual allegation is true.","App-store written reviews are self-selected and skew to the extremes: 82% of the 500 classified reviews are 1-star or 5-star. The store-wide averages (4.56 on the App Store AU from 14,645 ratings, 3.3 on Google Play from about 2,360) come from larger rating pools that include people who never wrote a review.","Only App Store reviews were classified. Google Play written reviews were not collected because they are not accessible without a scraper; the Play page aggregates (3.3, 2.36K reviews, histogram) are recorded as Google publishes them.","Keyword classification is approximate. Reviews with no diagnostic words fall into other (93 of 500). Rules are in scripts\u002Fresearch\u002Fclassify-reviews.mjs and can be re-run.","The 500 App Store reviews span July 2021 to September 2026 because the feed is capped at 500 and PointsBet receives fewer written reviews than larger bookmakers; older reviews describe versions of the app that no longer exist.","The Google Play star histogram (sum 2,280) does not match the displayed 2.36K count exactly; whether it is Australia-only was not verified.","Trustpilot: the pointsbet.com listing belongs to the former US sportsbook and the pointsbet.com.au listing is unclaimed with 87 reviews (95% one star). ProductReview.com.au has no PointsBet listing. None of these is a usable measure of Australian customer sentiment on its own.","Reddit counts come from web search results restricted to reddit.com, not from the Reddit API: 78 threads, 29 with explicit Australian context, no dates, and r\u002Fsportsbook threads often concern the former US sportsbook.","All figures were retrieved on 2026-09-28 and will drift; chart positions change daily.",[],[668,672,675,679,683,687,690,693,697,700,704,707,710,714,717,720,724,728,731,735,739,742,746,748,751,755,759,762,766,770,774,778,782,786,790,794,797,800,804,807,810,813,817,821,825,828,832,836,840,843,846,850,854,858,862,865,868,872,875,878,881,885,888,891,895,898,902,906,910,914,917,920,922,926,931,935,939,943,947,950,954,958,961,964,968,973],{"id":139,"name":669,"url":168,"type":670,"retrievedAt":12,"note":671},"NT Wagering Commission - Licensed wagering operators","regulator","Table paginates client-side; full 65-row table captured by expanding to 100 rows via Firecrawl actions. Page modified 2026-06-22. 'List last updated' caption is blank on the page. Saved copy shared with the Bet365 research.",{"id":158,"name":673,"url":674,"type":670,"retrievedAt":12},"NT Wagering Commission - About","https:\u002F\u002Fdth.nt.gov.au\u002Fboards-and-committees\u002Fwagering-commission\u002Fabout",{"id":171,"name":676,"url":677,"type":670,"retrievedAt":12,"note":678},"ACMA register of licensed interactive gambling providers (CSV)","https:\u002F\u002Fwww.acma.gov.au\u002Fdata\u002Finteractive-gambling\u002Fcsv","Linked from https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal (219 entries).",{"id":680,"name":681,"url":682,"type":670,"retrievedAt":12},"acma-register-page","ACMA - Check if a gambling operator is legal","https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal",{"id":684,"name":685,"url":686,"type":670,"retrievedAt":12},"acma-about-iga","ACMA - About the Interactive Gambling Act","https:\u002F\u002Fwww.acma.gov.au\u002Fabout-interactive-gambling-act",{"id":283,"name":688,"url":689,"type":670,"retrievedAt":12},"ACMA - Credit ban","https:\u002F\u002Fwww.acma.gov.au\u002Fcredit-ban",{"id":175,"name":691,"url":692,"type":670,"retrievedAt":12},"ACMA - BetStop, the National Self-Exclusion Register","https:\u002F\u002Fwww.acma.gov.au\u002Fbetstop-national-self-exclusion-registertm",{"id":694,"name":695,"url":696,"type":670,"retrievedAt":12},"betstop-home","BetStop - the National Self-Exclusion Register","https:\u002F\u002Fwww.betstop.gov.au\u002F",{"id":319,"name":698,"url":699,"type":670,"retrievedAt":12},"Interactive Gambling Act 2001 (Cth), latest compilation, Federal Register of Legislation","https:\u002F\u002Fwww.legislation.gov.au\u002FC2004A00851\u002Flatest\u002Ftext",{"id":701,"name":702,"url":703,"type":670,"retrievedAt":12},"minister-credit-ban","Minister for Communications media release - Credit cards now banned for online wagering (11 June 2024)","https:\u002F\u002Fminister.infrastructure.gov.au\u002Frowland\u002Fmedia-release\u002Fcredit-cards-now-banned-online-wagering",{"id":331,"name":705,"url":706,"type":670,"retrievedAt":12},"Department of Social Services - Gambling reforms (National Consumer Protection Framework measures)","https:\u002F\u002Fwww.dss.gov.au\u002Fgambling\u002Fgambling-reforms",{"id":327,"name":708,"url":709,"type":670,"retrievedAt":12},"AUSTRAC - Strengthened customer identification procedures for online gambling service providers (28 Sep 2023)","https:\u002F\u002Fwww.austrac.gov.au\u002Fnews-and-media\u002Farticle\u002Fstrengthened-customer-identification-procedures-online-gambling-service-providers",{"id":711,"name":712,"url":713,"type":670,"retrievedAt":12},"dss-taglines-pdf","DSS - Consistent gambling messaging: platform definitions and permitted taglines (fact sheet PDF)","https:\u002F\u002Fwww.dss.gov.au\u002Fsystem\u002Ffiles\u002Fdocuments\u002F2024-11\u002Fconsistent-gambling-messaging-supplementary-fact-sheet-definitions.pdf",{"id":200,"name":715,"url":716,"type":670,"retrievedAt":12},"Northern Territory Racing Commission - Decision notice K v Pointsbet Australia Pty Ltd (30 June 2023)","https:\u002F\u002Fdth.nt.gov.au\u002Fmedia\u002Fdocs\u002Fboards-and-committees\u002Fracing-commission\u002Fracing-commission-decisions\u002Fprior-to-2019\u002F2023\u002Fntrc-decision-notice-k-v-pointsbet-australia-pty-ltd.pdf",{"id":152,"name":718,"url":719,"type":670,"retrievedAt":12},"ACMA - Infringement notice under the Spam Act 2003 to PointsBet Australia Pty Ltd (22 November 2024, redacted)","https:\u002F\u002Fwww.acma.gov.au\u002Fsites\u002Fdefault\u002Ffiles\u002F2025-05\u002FPointsBet%20-%20spam%20investigation%20-%20Infringement%20Notice%2022NOV2024_Redacted.pdf",{"id":144,"name":721,"url":722,"type":723,"retrievedAt":12},"PointsBet - Terms and Conditions (Last Updated 12 May 2026, Version 2.24)","https:\u002F\u002Fpointsbet.com.au\u002Fterms-and-conditions","official",{"id":725,"name":726,"url":727,"type":723,"retrievedAt":12},"pointsbet-betting-rules","PointsBet - Betting Rules (Last Updated 11 August 2026, Version 4.12)","https:\u002F\u002Fpointsbet.com.au\u002Fonline-house-rules",{"id":394,"name":729,"url":730,"type":723,"retrievedAt":12},"PointsBet - About Us (with site footer)","https:\u002F\u002Fpointsbet.com.au\u002Fabout-us",{"id":732,"name":733,"url":734,"type":723,"retrievedAt":12},"pointsbet-privacy","PointsBet - Privacy Policy","https:\u002F\u002Fpointsbet.com.au\u002Fprivacy",{"id":736,"name":737,"url":738,"type":723,"retrievedAt":12},"pointsbet-app-page","PointsBet - Download the app (iOS and Android)","https:\u002F\u002Fpointsbet.com.au\u002Fandroid",{"id":517,"name":740,"url":741,"type":723,"retrievedAt":12},"PointsBet - What is In Play Betting?","https:\u002F\u002Fpointsbet.com.au\u002Fhow-inplay-betting-works",{"id":465,"name":743,"url":744,"type":723,"retrievedAt":12,"note":745},"PointsBet - \u002Fstreaming page","https:\u002F\u002Fpointsbet.com.au\u002Fstreaming","Page renders a next-to-go racing and sports list under the heading \"streaming\" with no statement about watching vision; no streaming article exists in the help centre.",{"id":382,"name":747,"url":400,"type":723,"retrievedAt":12},"PointsBet Help Centre - home",{"id":297,"name":749,"url":750,"type":723,"retrievedAt":12},"PointsBet Help Centre - How long do withdrawals take to come through?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F5727485366031-How-long-do-withdrawals-take-to-come-through",{"id":752,"name":753,"url":754,"type":723,"retrievedAt":12},"pointsbet-help-make-withdrawal","PointsBet Help Centre - How do I make a withdrawal?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F360046722054-How-do-I-make-a-withdrawal",{"id":756,"name":757,"url":758,"type":723,"retrievedAt":12},"pointsbet-help-withdrawal-faster","PointsBet Help Centre - How can I get my withdrawal faster?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F13627209308175-How-can-I-get-my-withdrawal-faster",{"id":341,"name":760,"url":761,"type":723,"retrievedAt":12},"PointsBet Help Centre - What do I need to do to be eligible for fast withdrawals?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F13627343600783-What-do-I-need-to-do-to-be-eligible-for-fast-withdrawals",{"id":763,"name":764,"url":765,"type":723,"retrievedAt":12},"pointsbet-help-first-withdrawal","PointsBet Help Centre - Why is my first withdrawal taking longer than one hour to come through?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F14109758346639-Why-is-my-first-withdrawal-taking-longer-than-one-hour-to-come-through",{"id":767,"name":768,"url":769,"type":723,"retrievedAt":12},"pointsbet-help-withdrawal-declined","PointsBet Help Centre - Why has my withdrawal been declined?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F360047465213-Why-has-my-withdrawal-been-declined",{"id":771,"name":772,"url":773,"type":723,"retrievedAt":12},"pointsbet-help-multiple-withdrawals","PointsBet Help Centre - Can I make multiple withdrawals simultaneously?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10850823583247-Can-I-make-multiple-withdrawals-simultaneously",{"id":775,"name":776,"url":777,"type":723,"retrievedAt":12},"pointsbet-help-cancel-withdrawal","PointsBet Help Centre - How can I cancel my withdrawal?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F360047371133-How-can-I-cancel-my-withdrawal",{"id":779,"name":780,"url":781,"type":723,"retrievedAt":12},"pointsbet-help-withdrawal-not-received","PointsBet Help Centre - Why haven't I received my withdrawal?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10851077814799-Why-haven-t-I-received-my-withdrawal",{"id":783,"name":784,"url":785,"type":723,"retrievedAt":12},"pointsbet-help-turnover","PointsBet Help Centre - What does it mean if I can't withdraw due to turnover requirements?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F14429163982479-What-does-it-mean-if-I-can-t-withdraw-due-to-turnover-requirements",{"id":787,"name":788,"url":789,"type":723,"retrievedAt":12},"pointsbet-help-withdrawal-code","PointsBet Help Centre - Withdrawal verification code help","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10982042018831-Withdrawal-verification-code-help",{"id":791,"name":792,"url":793,"type":723,"retrievedAt":12},"pointsbet-help-payid-time","PointsBet Help Centre - How long do PayID deposits take?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10691606158351-How-long-do-PayID-deposits-take",{"id":238,"name":795,"url":796,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I deposit with PayID?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10691625636239-How-do-I-deposit-with-PayID",{"id":228,"name":798,"url":799,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I deposit with my debit card?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10829482414095-How-do-I-deposit-with-my-debit-card",{"id":801,"name":802,"url":803,"type":723,"retrievedAt":12},"pointsbet-help-credit-card","PointsBet Help Centre - Can I deposit with my credit card?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10829526992271-Can-I-deposit-with-my-credit-card",{"id":261,"name":805,"url":806,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I deposit with Apple Pay on my PointsBet app?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10850395685775-How-do-I-deposit-with-Apple-Pay-on-my-PointsBet-app",{"id":250,"name":808,"url":809,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I deposit using PayTo?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10722758121871-How-do-I-deposit-using-PayTo",{"id":272,"name":811,"url":812,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I deposit with Google Pay?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10850613368207-How-do-I-deposit-with-Google-Pay",{"id":814,"name":815,"url":816,"type":723,"retrievedAt":12},"pointsbet-help-deposit-limits","PointsBet Help Centre - Deposit Limits","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F360053185894-Deposit-Limits",{"id":818,"name":819,"url":820,"type":723,"retrievedAt":12},"pointsbet-help-card-declined","PointsBet Help Centre - Why can't I deposit with my card?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10829513628175-Why-can-t-I-deposit-with-my-card",{"id":822,"name":823,"url":824,"type":723,"retrievedAt":12},"pointsbet-help-why-verify","PointsBet Help Centre - Why do I need to verify my account?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10722473813519-Why-do-I-need-to-verify-my-account",{"id":346,"name":826,"url":827,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I verify my account?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10722505438991-How-do-I-verify-my-account",{"id":829,"name":830,"url":831,"type":723,"retrievedAt":12},"pointsbet-help-verify-email","PointsBet Help Centre - Do I need to verify my email?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F14448182521231-Do-I-need-to-verify-my-email",{"id":833,"name":834,"url":835,"type":723,"retrievedAt":12},"pointsbet-help-verify-mobile","PointsBet Help Centre - Do I need to verify my mobile number?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F14448201531919-Do-I-need-to-verify-my-mobile-number",{"id":837,"name":838,"url":839,"type":723,"retrievedAt":12},"pointsbet-help-bank-name","PointsBet Help Centre - I'm trying to verify my bank account so that I can withdraw but the name on my PointsBet account doesn't exactly match","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F17759618100111-I-m-trying-to-verify-my-bank-account-so-that-I-can-withdraw-but-the-name-on-my-PointsBet-account-doesn-t-exactly-match-my-bank-account-name-what-should-I-do",{"id":361,"name":841,"url":842,"type":723,"retrievedAt":12},"PointsBet Help Centre - Get in touch with our Customer Support team","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10870708453135-Get-in-touch-with-our-Customer-Support-team",{"id":369,"name":844,"url":845,"type":723,"retrievedAt":12},"PointsBet Help Centre - What is PointsBet's phone number?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F11029566099855-What-is-PointsBet-s-phone-number",{"id":847,"name":848,"url":849,"type":723,"retrievedAt":12},"pointsbet-help-email","PointsBet Help Centre - What is PointsBet's email address?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F11029602165647-What-is-PointsBet-s-email-address",{"id":851,"name":852,"url":853,"type":723,"retrievedAt":12},"pointsbet-help-suspended","PointsBet Help Centre - My account is suspended","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10696369358735-My-account-is-suspended",{"id":855,"name":856,"url":857,"type":723,"retrievedAt":12},"pointsbet-help-closure-options","PointsBet Help Centre - What account closure options are available?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10720108824591-What-account-closure-options-are-available",{"id":859,"name":860,"url":861,"type":723,"retrievedAt":12},"pointsbet-help-self-exclude","PointsBet Help Centre - How do I self-exclude or use BetStop?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10720365773583-How-do-I-self-exclude-or-use-BetStop",{"id":479,"name":863,"url":864,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I cash out my bet?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10883512104719-How-do-I-cash-out-my-bet",{"id":483,"name":866,"url":867,"type":723,"retrievedAt":12},"PointsBet Help Centre - Why don't I have a cash out option on my bet?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10883533246735-Why-don-t-I-have-a-cash-out-option-on-my-bet",{"id":869,"name":870,"url":871,"type":723,"retrievedAt":12},"pointsbet-help-partial-cash-out","PointsBet Help Centre - Why don't I have an option to partially cash out anymore?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10883610897423-Why-don-t-I-have-an-option-to-partially-cash-out-anymore",{"id":490,"name":873,"url":874,"type":723,"retrievedAt":12},"PointsBet Help Centre - What is a Same Game Multi (SGM)?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10871022194959-What-is-a-Same-Game-Multi-SGM",{"id":544,"name":876,"url":877,"type":723,"retrievedAt":12},"PointsBet Help Centre - What sports are SGM's available to bet on?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10871114076559-What-sports-are-SGM-s-available-to-bet-on",{"id":494,"name":879,"url":880,"type":723,"retrievedAt":12},"PointsBet Help Centre - How many legs can my SGM have?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10871288930959-How-many-legs-can-my-SGM-have",{"id":882,"name":883,"url":884,"type":723,"retrievedAt":12},"pointsbet-help-sgm-cash-out","PointsBet Help Centre - Can I cash out my SGM?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10871275395599-Can-I-cash-out-my-SGM",{"id":500,"name":886,"url":887,"type":723,"retrievedAt":12},"PointsBet Help Centre - Can I change my selections after placing a bet?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10872168147983-Can-I-change-my-selections-after-placing-a-bet",{"id":513,"name":889,"url":890,"type":723,"retrievedAt":12},"PointsBet Help Centre - How do I place an In-Play bet?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10879946306703-How-do-I-place-an-In-Play-bet",{"id":892,"name":893,"url":894,"type":723,"retrievedAt":12},"pointsbet-help-bet-tracker","PointsBet Help Centre - What is the Bet Tracker?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10872628060687-What-is-the-Bet-Tracker",{"id":524,"name":896,"url":897,"type":723,"retrievedAt":12},"PointsBet Help Centre - What sports are available for the Bet Tracker?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10872615508111-What-sports-are-available-for-the-Bet-Tracker",{"id":899,"name":900,"url":901,"type":723,"retrievedAt":12},"pointsbet-help-max-stake-exclusive","PointsBet Help Centre - What is the maximum stake for exclusive markets?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F10863371089039-What-is-the-maximum-stake-for-exclusive-markets",{"id":903,"name":904,"url":905,"type":723,"retrievedAt":12},"pointsbet-help-beast-mode-max","PointsBet Help Centre - Do Beast Mode bets have maximum stake amounts?","https:\u002F\u002Fsupport.pointsbet.com.au\u002Fhc\u002Fen-au\u002Farticles\u002F13772371984399-Do-Beast-Mode-bets-have-maximum-stake-amounts",{"id":907,"name":908,"url":406,"type":909,"retrievedAt":12},"apple-app-store-au","Apple App Store (AU) - PointsBet - Online Betting","app-store",{"id":911,"name":912,"url":913,"type":909,"retrievedAt":12},"itunes-search-au","iTunes Search API, AU storefront, term=pointsbet","https:\u002F\u002Fitunes.apple.com\u002Fsearch?term=pointsbet&country=au&entity=software",{"id":407,"name":915,"url":916,"type":909,"retrievedAt":12},"iTunes Lookup API, AU storefront, id 1288441708","https:\u002F\u002Fitunes.apple.com\u002Flookup?id=1288441708&country=au",{"id":918,"name":919,"url":406,"type":909,"retrievedAt":12},"appstore-page-au","App Store AU listing page (Firecrawl scrape)",{"id":436,"name":921,"url":435,"type":909,"retrievedAt":12},"Google Play listing, Australia (aggregate rating and count only)",{"id":923,"name":924,"url":925,"type":909,"retrievedAt":12},"googleplay-search-au","Google Play search results, q=pointsbet, gl=AU","https:\u002F\u002Fplay.google.com\u002Fstore\u002Fsearch?q=pointsbet&c=apps&hl=en_AU&gl=AU",{"id":552,"name":927,"url":928,"type":929,"retrievedAt":12,"note":930},"Apple App Store reviews, Australian storefront, most recent written reviews","https:\u002F\u002Fitunes.apple.com\u002Fau\u002Frss\u002Fcustomerreviews\u002Fid=1288441708\u002Fpage=1\u002Fsortby=mostrecent\u002Fjson","public-reviews","10 pages x 50 = 500 written reviews, the maximum the feed exposes. Pages 1, 4 and 7 returned an empty feed in JSON form on repeated tries and were fetched as XML and converted to the same JSON shape (author names redacted at save time). The feed is capped at 500, so this is the 500 most recent written reviews, not a random sample of the 14,645 ratings; because PointsBet receives fewer written reviews than larger bookmakers, the 500 reach back to July 2021.",{"id":571,"name":932,"url":933,"type":929,"retrievedAt":12,"note":934},"ProductReview.com.au listing for PointsBet (aggregate only)","https:\u002F\u002Fwww.productreview.com.au\u002Flistings\u002Fpointsbet","No listing exists: \u002Flistings\u002Fpointsbet returns \"Listing not found\" (404) and a site-restricted search for PointsBet returned only mentions inside other listings (Sportsbet, Australian Stock Report). Nothing to record.",{"id":573,"name":936,"url":937,"type":929,"retrievedAt":12,"note":938},"Trustpilot listing for PointsBet, global (aggregate only)","https:\u002F\u002Fau.trustpilot.com\u002Freview\u002Fpointsbet.com","This is the former US sportsbook's profile (claimed April 2020), not the Australian business. TrustScore 3.5 from 2,772 reviews, 3 in the last 12 months. Page flags \"No recent history of asking for reviews\" and \"Hasn't replied to negative reviews\". Not a measure of Australian sentiment.",{"id":577,"name":940,"url":941,"type":929,"retrievedAt":12,"note":942},"Trustpilot listing for pointsbet.com.au (aggregate only)","https:\u002F\u002Fau.trustpilot.com\u002Freview\u002Fpointsbet.com.au","TrustScore 1.5 (label Bad) from 87 reviews, 13 in the last 12 months. Unclaimed, \"No history of asking for reviews\". www.pointsbet.com.au resolves to the same profile. No review text copied.",{"id":581,"name":944,"url":945,"type":929,"retrievedAt":12,"note":946},"Reddit thread discovery via Firecrawl web search restricted to reddit.com (six queries: pointsbet australia; pointsbet withdrawal; pointsbet account closed OR restricted OR banned; pointsbet app; pointsbet odds OR promo; pointsbet AFL)","https:\u002F\u002Fwww.reddit.com\u002Fsearch\u002F?q=pointsbet+australia","78 unique threads across 19 subreddits; 29 with explicit Australian context (keyword or Australian subreddit). Search results carry no dates, so no 12-month filter could be applied and older threads are included. r\u002Fsportsbook is US-oriented and many of its PointsBet threads concern the former US sportsbook. Thread counts only; no post text is reproduced.",{"id":209,"name":948,"url":949,"type":670,"retrievedAt":12},"ACMA: Investigations into online gambling providers (outcomes for 2025, PointsBet Australia Pty Ltd)","https:\u002F\u002Fwww.acma.gov.au\u002Finvestigations-online-gambling-providers",{"id":951,"name":952,"url":953,"type":670,"retrievedAt":12},"acma-pointsbet-media-2025","ACMA media release MR 10\u002F2025, 16 May 2025: PointsBet breaches spam and gambling self-exclusion laws","https:\u002F\u002Fwww.acma.gov.au\u002Farticles\u002F2025-05\u002Fpointsbet-breaches-spam-and-gambling-self-exclusion-laws",{"id":955,"name":956,"url":957,"type":670,"retrievedAt":12},"acma-pointsbet-report-2025","ACMA: Investigation report and enforceable undertaking, PointsBet Australia Pty Ltd (Interactive Gambling Act 2001; undertaking signed 2 May 2025)","https:\u002F\u002Fwww.acma.gov.au\u002Fpublications\u002F2025-05\u002Freport\u002Finvestigation-report-and-enforceable-undertaking-pointsbet-australia-pty-ltd",{"id":214,"name":959,"url":960,"type":670,"retrievedAt":12},"Northern Territory Racing and Wagering Commission: Decision notice, Mr F v PointsBet Australia Pty Ltd, 16 June 2026","https:\u002F\u002Fdth.nt.gov.au\u002F__data\u002Fassets\u002Fpdf_file\u002F0010\u002F1620100\u002Fmr-f-v-pointsbet-australia-pty-ltd.pdf",{"id":195,"name":962,"url":963,"type":670,"retrievedAt":12},"Northern Territory Racing Commission: Reasons for decision, S v Pointsbet, 29 November 2017","https:\u002F\u002Fdth.nt.gov.au\u002Fmedia\u002Fdocs\u002Fboards-and-committees\u002Fracing-commission\u002Fracing-commission-decisions\u002Fprior-to-2019\u002F2017\u002FS-v-Pointsbet.pdf",{"id":185,"name":965,"url":966,"type":670,"retrievedAt":12,"note":967},"NSW Parliamentary Research Service e-brief, Gambling: an update (cites Liquor & Gaming NSW media release of 10 April 2019, PointsBet fined $20,000 for offering inducements to gamble)","https:\u002F\u002Fwww.parliament.nsw.gov.au\u002F_media\u002Fdocuments\u002Fparliamentary-business\u002Fresearch\u002Fe-brief\u002Fgambling-update.pdf","The Liquor & Gaming NSW media release itself is no longer online; the e-brief is the closest official record found.",{"id":190,"name":969,"url":970,"type":971,"retrievedAt":12,"note":972},"Sydney Morning Herald, 17 May 2022: Pointsbet fined as calls for tougher penalties for online sports betting breaches","https:\u002F\u002Fwww.smh.com.au\u002Fpolitics\u002Fnsw\u002Fraise-fines-for-repeat-offences-online-gambling-regulator-20220517-p5alzu.html","third-party","Secondary report. No Liquor & Gaming NSW media release for the May 2022 fine was found online (nsw.gov.au site map and searches).",{"id":539,"name":974,"url":975,"type":976,"retrievedAt":540},"OzFootball AFL odds snapshots, 2026 season (30 snapshots, 218 matches, 12 bookmakers)","https:\u002F\u002Fwww.ozfootball.com\u002Fstats\u002Fmethodology\u002Fbookmakers","ozfootball-data",{"summary":978,"strengths":979,"limitations":998,"suitedTo":1023,"faqs":1027,"whatWeTested":1064,"whatWeDidNotTest":1070},"PointsBet in Australia is Pointsbet Australia Pty Limited (ACN 606 814 920), licensed in the Northern Territory and listed on the ACMA register. Withdrawals go to a nominated bank account with a published time of 30 minutes in most cases and a $5 minimum, support is published as 24\u002F7 by live chat, phone and email, and the iOS app carries 14,645 Australian ratings. In the 2026 OzFootball AFL price sample PointsBet matched the best available price on 9.4% of 1,138 outcomes, ranking 9th of 12 bookmakers by best-price share and 11th by mean margin.",[980,983,986,989,992,995],{"text":981,"evidence":297,"lead":982},"PointsBet publishes a withdrawal time of 30 minutes in most cases (average 35 minutes, first withdrawal about 6 hours, up to 24 hours where checks apply) to a nominated bank account, with a $5 minimum.","Withdrawal time stated in minutes",{"text":984,"evidence":361,"lead":985},"Live chat, phone (13 72 38) and email are published as 24\u002F7, with typical waits of under 1 minute for chat and phone and an email response within 12 hours.","24\u002F7 support published",{"text":987,"evidence":494,"lead":988},"Same Game Multis are offered on AFL with 2 to 20 legs, and a Bet Tracker shows live statistics for AFL Same Game Multi bets.","AFL same game multi and tracker",{"text":990,"evidence":407,"lead":991},"The iOS app is rated 4.6 from 14,645 Australian ratings and shipped 25 releases between 9 December 2025 and 10 September 2026.","iOS app rating and release cadence",{"text":993,"evidence":552,"lead":994},"App usability was the most common positive theme in the 500 App Store reviews analysed (152 positive mentions of 206), followed by promotions (142 of 197).","App usability praised in reviews",{"text":996,"evidence":513,"lead":997},"In-play bets are taken by voice call on a published 24\u002F7 line, 1800 725 483, with a $10 minimum phone stake.","In-play phone line published",[999,1002,1005,1008,1011,1014,1017,1020],{"text":1000,"evidence":539,"lead":1001},"In 30 OzFootball snapshots across the 2026 AFL season, PointsBet matched the best available price on 9.4% of 1,138 outcomes (rank 9 of 12) with a mean margin of 6.15% (rank 11 of 12); on head-to-head alone the best-price share was 2.1% of 436 outcomes.","AFL prices rarely the best",{"text":1003,"evidence":951,"lead":1004},"PointsBet paid a $500,800 ACMA spam penalty and gave a court-enforceable undertaking in 2025 after sending 508 marketing messages to BetStop-registered people and failing to close 228 registered customers' accounts as soon as practicable.","2025 ACMA penalty and undertaking",{"text":1006,"evidence":200,"lead":1007},"The NT Racing Commission fined PointsBet $13,345 in June 2023 for a responsible gambling code breach, and NSW courts fined it $20,000 in 2019 and $35,000 in 2022 for illegal inducement advertising.","NT and NSW penalties",{"text":1009,"evidence":436,"lead":1010},"The Android app is rated 3.3 on Google Play from about 2,360 reviews, with 767 one-star against 1,016 five-star ratings in the page histogram.","Google Play rating of 3.3",{"text":1012,"evidence":144,"lead":1013},"Deposits must be turned over once before a withdrawal is authorised, withdrawals go only to a nominated bank account, and only one withdrawal can be pending at a time.","Deposits must be bet through",{"text":1015,"evidence":144,"lead":1016},"Accounts with no deposit or bet for 18 months are charged $10 a month unless the balance is zero.","Inactive account fee",{"text":1018,"evidence":465,"lead":1019},"No PointsBet page or help centre article states that any sport or racing is streamed; the pointsbet.com.au\u002Fstreaming page shows a fixture list only.","Streaming not published",{"text":1021,"evidence":228,"lead":1022},"No minimum or maximum deposit amount is published for any of the five deposit methods, and no per-withdrawal cap is published.","Deposit limits not published",[1024,1025,1026],"Customers who withdraw to a bank account and want a published processing time in minutes rather than days.","Customers who bet AFL Same Game Multis with many legs (up to 20) and want a live tracker for those bets.","Customers for whom AFL head-to-head price is the deciding factor should note that PointsBet matched the best price on 2.1% of 436 head-to-head outcomes sampled; the 12 measured bookmakers are ranked on this page.",[1028,1031,1034,1037,1040,1043,1046,1049,1052,1055,1058,1061],{"q":1029,"a":1030},"Is PointsBet legal in Australia, and who regulates it?","Yes. pointsbet.com.au is operated by Pointsbet Australia Pty Limited (ACN 606 814 920), which appears as row 40 of 65 on the Northern Territory Wagering Commission's list of licensed wagering operators and on the ACMA register of licensed interactive gambling providers. Neither list publishes a licence number or expiry; a June 2023 NT Racing Commission decision recorded the licence as due to expire on 1 February 2027. The regulator's name is spelt four ways across official sources, including \"Northern Territory & Wagering Commission\" in PointsBet's own terms.",{"q":1032,"a":1033},"Can you withdraw $100,000 from PointsBet, and what is the maximum payout?","No per-withdrawal cap is published. Withdrawals go to a nominated bank account, minimum $5, one at a time, and only after deposits have been turned over once. The Terms cap winnings on a single bet at $1,000,000, and the Betting Rules cap multi payouts at $25,000 and total payout to a member across all bets at $150,000 in any 24-hour period. No AFL-specific maximum winnings table is published.",{"q":1035,"a":1036},"How long does a PointsBet withdrawal take?","PointsBet publishes 30 minutes in most cases and an average payout speed of 35 minutes; a first withdrawal takes about 6 hours and any withdrawal can take up to 24 hours where compliance checks apply. Fast withdrawals need a fully verified account and withdrawal method and a bank that supports NPP (Osko). If a withdrawal has been pending for more than an hour, the help centre says to type \"Speed up my withdrawal\" into live chat. Withdrawal delays were mentioned in 10 of the 500 public reviews analysed.",{"q":1038,"a":1039},"Why does PointsBet ask for verification, and can I withdraw without it?","No. PointsBet checks identity automatically at sign-up; if that fails you are asked to upload a driver's licence, Medicare card or passport, and you cannot log in until verification is complete. The withdrawal method must also be verified, and a six-digit SMS or email code is required when withdrawing to new bank details. Since 29 September 2024 AUSTRAC requires online gambling providers to complete customer identification before an account is opened or a service provided.",{"q":1041,"a":1042},"Will PointsBet limit or close my account if I win?","PointsBet publishes no policy on limiting winning accounts. Its Terms reserve the right to refuse any bet and impose account limits, and its Betting Rules list 16 situations in which racing minimum bet limits do not apply. Account restrictions, limits and closures were mentioned in 21 of the 500 public App Store reviews analysed, 18 of them in negative reviews. Those are third-party reports and do not establish how often it happens.",{"q":1044,"a":1045},"Is Sportsbet or PointsBet better for AFL odds?","Sportsbet matched the best available AFL price in 37.0% of 1,100 comparable prices sampled across the 2026 season with a mean margin of 5.51%; PointsBet matched it in 9.4% of 1,138 with a mean margin of 6.15%. PointsBet's best-price share was 2.1% on head-to-head, 6.1% on lines and 24.8% on totals. The full ranking of the 12 measured bookmakers is on this page.",{"q":1047,"a":1048},"Can I use a credit card on PointsBet?","No. Credit cards, credit-linked funds (including digital wallets) and digital currency have been banned for online and telephone wagering in Australia since 11 June 2024, and PointsBet's help centre says credit card deposits are not accepted. The deposit methods it publishes are debit card (Visa, Mastercard), PayID, PayTo, Apple Pay and Google Pay. No minimum or maximum deposit amounts are published.",{"q":1050,"a":1051},"Does PointsBet have a sign-up bonus or bonus code in Australia?","No. Under the National Consumer Protection Framework for online wagering, online gambling providers cannot offer any incentive to open an account or to refer someone else to open one. That has applied since 26 May 2019 (26 November 2019 in New South Wales). PointsBet was fined in New South Wales in 2019 and 2022 for publishing illegal inducements. OzFootball does not publish promotional offers.",{"q":1053,"a":1054},"How do I contact PointsBet or make a complaint?","Live chat, phone (13 72 38) and email (support@pointsbet.com.au) are published as 24\u002F7; the contact page gives an email response target of 12 hours and the email address page gives 24 hours. The postal address is PO Box 219 Flinders Lane VIC 8009. PointsBet's Terms say it will aim to give a final response to a complaint within 21 days, after which a dispute can be referred to the Northern Territory Wagering Commission's online gambling dispute form; the Terms require that referral within 14 days of the dispute arising.",{"q":1056,"a":1057},"Who owns PointsBet in Australia?","The Australian operator is Pointsbet Australia Pty Limited, ACN 606 814 920, with its registered office recorded by the ACMA in November 2024 as Level 2, 165 Cremorne Street, Cremorne VIC 3121. The iOS app is published by PointsBet Australia Pty Ltd; the Google Play listing's developer block names PointsBet Canada Operations 1 Inc in Toronto. The wider group's ownership was not part of this research.",{"q":1059,"a":1060},"Has PointsBet been fined or investigated in Australia?","Yes. In November 2024 the ACMA issued a $500,800 infringement notice under the Spam Act, which PointsBet paid, and in May 2025 the ACMA accepted a court-enforceable undertaking over BetStop breaches (508 marketing messages to self-excluded people and 228 accounts not closed as soon as practicable), the first enforcement action under those rules. The NT Racing Commission fined PointsBet $13,345 in June 2023 for a responsible gambling code breach and reprimanded it in 2017 over a credit facility. New South Wales courts fined it $20,000 in 2019 and $35,000 in 2022 for illegal inducement advertising. In June 2026 the NT Racing and Wagering Commission dismissed a customer's refund complaint against PointsBet.",{"q":1062,"a":1063},"How does in-play betting work on PointsBet, and does it stream sport?","Online in-play betting on sport is prohibited in Australia, so PointsBet takes in-play bets by voice call only: tapping a selection in the In-Play section starts a call to the In-Play Betting Team, or you dial 1800 725 483; the operator verifies your name and date of birth and reads the bet back for confirmation. The minimum phone stake is $10 and bonus bets cannot be used. No PointsBet page states that it streams any sport or racing; a Bet Tracker shows live statistics for Same Game Multi bets on AFL, NBA, NFL and MLB.",[1065,1066,1067,1068,1069],"Read and quoted the PointsBet Terms and Conditions (version 2.24, 12 May 2026), Betting Rules (version 4.12, 11 August 2026), site pages and 51 help centre articles listed under sources, 28 September 2026.","Checked the operator against the NT Wagering Commission licensed operators list (65 rows) and the ACMA register CSV (219 entries), and read seven NT Racing Commission decisions naming Pointsbet and the ACMA 2024 to 2025 spam and BetStop enforcement documents.","Read the Apple App Store (AU) listing through the iTunes Lookup API and the store page, and the Google Play (AU) page through its public HTML with a browser user agent.","Classified 500 public App Store reviews by theme with a fixed keyword rule set, recorded the aggregate figures published by Google Play and Trustpilot, and counted 78 Reddit threads found by web search.","Sampled AFL prices from The Odds API 30 times across the 2026 season and computed best-price frequency and margin for every bookmaker in the feed, including PointsBet (218 of 218 sampled matches priced).",[1071,1072,1073,1074,1075,1076],"Opening an account, depositing, withdrawing, or contacting support.","Live chat or phone response times, or whether a human agent is reachable by chat.","Installing either app on a device in Australia.","Google Play written reviews, which are not accessible without a scraper.","Verification review times for manual checks, which PointsBet does not publish.","Whether PointsBet streams any sport or racing; no page states it.",{"accent":1078,"band":1079,"bandLight":1080,"source":1081},"#f41b44","#a2253c","#aa364c","img.logo.dev\u002Fpointsbet.com.au",{"indexable":10,"verifiedFacts":1083,"sources":1084,"missing":1085},98,86,[],{"key":134,"slug":80,"name":81,"isExchange":116,"eventsPriced":125,"eventsAvailable":125,"outcomesSampled":1087,"bestPriceShare":84,"within1pctShare":1088,"within2pctShare":1089,"meanMargin":1090,"medianMargin":1091,"rankByBestPrice":1092,"rankByMargin":1093,"markets":1094,"byRound":1117},1138,0.1362,0.6336,0.0615,0.0638,9,11,[1095,1103,1110],{"market":1096,"outcomesSampled":1097,"bestPriceShare":1098,"within1pctShare":1099,"within2pctShare":1100,"meanMargin":1101,"medianMargin":1102},"h2h",436,0.0206,0.0665,0.1766,0.0574,0.0579,{"market":1104,"outcomesSampled":1105,"bestPriceShare":1106,"within1pctShare":1107,"within2pctShare":1108,"meanMargin":1109,"medianMargin":1091},"spreads",408,0.0613,0.0784,0.8995,0.0635,{"market":1111,"outcomesSampled":1112,"bestPriceShare":1113,"within1pctShare":1114,"within2pctShare":1115,"meanMargin":1116,"medianMargin":1091},"totals",294,0.2483,0.3197,0.9422,0.0637,[1118,1123,1127,1132,1136,1140,1144,1147,1151,1156,1161,1165,1170,1175,1180,1186,1190,1193,1196,1200,1205,1209,1212,1217,1221,1225,1229,1233,1235,1238],{"round":13,"label":1119,"outcomesSampled":1120,"bestPriceShare":1121,"meanMargin":1122},"Opening Round",28,0.2143,0.0616,{"round":24,"label":1124,"outcomesSampled":625,"bestPriceShare":1125,"meanMargin":1126},"Round 1",0.0652,0.0619,{"round":628,"label":1128,"outcomesSampled":1129,"bestPriceShare":1130,"meanMargin":1131},"Round 2",36,0.0556,0.0625,{"round":69,"label":1133,"outcomesSampled":1120,"bestPriceShare":1134,"meanMargin":1135},"Round 3",0.0357,0.0612,{"round":610,"label":1137,"outcomesSampled":625,"bestPriceShare":1138,"meanMargin":1139},"Round 4",0.087,0.0624,{"round":604,"label":1141,"outcomesSampled":625,"bestPriceShare":1142,"meanMargin":1143},"Round 5",0.1087,0.0626,{"round":1145,"label":1146,"outcomesSampled":625,"bestPriceShare":1138,"meanMargin":1122},6,"Round 6",{"round":591,"label":1148,"outcomesSampled":615,"bestPriceShare":1149,"meanMargin":1150},"Round 7",0.1154,0.0639,{"round":597,"label":1152,"outcomesSampled":1153,"bestPriceShare":1154,"meanMargin":1155},"Round 8",48,0.0833,0.0647,{"round":1092,"label":1157,"outcomesSampled":1158,"bestPriceShare":1159,"meanMargin":1160},"Round 9",42,0.0952,0.0632,{"round":644,"label":1162,"outcomesSampled":561,"bestPriceShare":1163,"meanMargin":1164},"Round 10",0.1,0.0627,{"round":1093,"label":1166,"outcomesSampled":1167,"bestPriceShare":1168,"meanMargin":1169},"Round 11",44,0.0682,0.063,{"round":127,"label":1171,"outcomesSampled":1172,"bestPriceShare":1173,"meanMargin":1174},"Round 12",32,0.0938,0.061,{"round":1176,"label":1177,"outcomesSampled":1178,"bestPriceShare":1179,"meanMargin":1091},13,"Round 13",40,0.075,{"round":1181,"label":1182,"outcomesSampled":1183,"bestPriceShare":1184,"meanMargin":1185},14,"Round 14",38,0.0789,0.0614,{"round":1187,"label":1188,"outcomesSampled":616,"bestPriceShare":1189,"meanMargin":1116},15,"Round 15",0.0882,{"round":633,"label":1191,"outcomesSampled":1178,"bestPriceShare":1163,"meanMargin":1192},"Round 16",0.0631,{"round":626,"label":1194,"outcomesSampled":1167,"bestPriceShare":13,"meanMargin":1195},"Round 17",0.0609,{"round":640,"label":1197,"outcomesSampled":1167,"bestPriceShare":1198,"meanMargin":1199},"Round 18",0.0909,0.0606,{"round":1201,"label":1202,"outcomesSampled":615,"bestPriceShare":1203,"meanMargin":1204},19,"Round 19",0.1346,0.0603,{"round":559,"label":1206,"outcomesSampled":561,"bestPriceShare":1207,"meanMargin":1208},"Round 20",0.02,0.0601,{"round":560,"label":1210,"outcomesSampled":1153,"bestPriceShare":13,"meanMargin":1211},"Round 21",0.06,{"round":1213,"label":1214,"outcomesSampled":561,"bestPriceShare":1215,"meanMargin":1216},22,"Round 22",0.04,0.0592,{"round":632,"label":1218,"outcomesSampled":1153,"bestPriceShare":1219,"meanMargin":1220},"Round 23",0.0417,0.0618,{"round":1222,"label":1223,"outcomesSampled":1224,"bestPriceShare":1130,"meanMargin":1174},24,"Round 24",54,{"round":603,"label":1226,"outcomesSampled":127,"bestPriceShare":1227,"meanMargin":1228},"Finals",0.5833,0.0519,{"round":1230,"label":1226,"outcomesSampled":640,"bestPriceShare":1231,"meanMargin":1232},26,0.5,0.0547,{"round":627,"label":1226,"outcomesSampled":127,"bestPriceShare":1231,"meanMargin":1234},0.0546,{"round":1120,"label":1226,"outcomesSampled":1145,"bestPriceShare":1236,"meanMargin":1237},0.3333,0.0539,{"round":1239,"label":1226,"outcomesSampled":610,"bestPriceShare":1240,"meanMargin":1241},29,0.25,0.0541,{"competition":1243,"season":121,"generatedAt":540,"method":1244,"snapshotRule":128,"snapshots":122,"periodFrom":123,"periodTo":124,"eventsSampled":125,"comparablePrices":126,"bookmakersCompared":127,"notInFeed":1245,"bookmakers":1247},"afl","One price snapshot per round from The Odds API (Australian region), taken 24 hours before the round's first scheduled match. A comparable price is one outcome priced by at least 3 bookmakers at the same line. Best price is the highest decimal price on offer; ties are shared. Margin is the overround of a two-sided market at a bookmaker's own line (sum of 1\u002Fprice minus 1). Exchange prices (Betfair) are shown before 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