[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fcdxrBCZoDQrUBjm3OZZ1OvJBggtTuadV8H9NGlLtO44":3,"$ffcg3Fj0o5zbMoeFw_2evwSiKKPDm06VbmKZrXmsh20E":131,"i-mdi:chevron-right":1260,"i-mdi:shield-check":1262,"i-mdi:check-circle":1264,"i-mdi:alert-circle":1266,"i-mdi:close":1268,"i-mdi:check":1270,"i-mdi:check-decagram-outline":1272,"i-mdi:open-in-new":1274,"$fVC-0Ypx5I43b-no4Py_jGcD6Qn5JGJOkfEipK_Qzpy4":1276,"$f76hl2U7yGI6XapqR-5mc5NvUCSaJzqWGVnUe_LxU3jk":1316},{"data":4,"competitiveness":120,"meta":129},[5,18,28,36,45,52,60,70,79,87,95,102,111],{"slug":6,"name":7,"logoDomain":8,"officialUrl":9,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":14,"bestPriceShare":15,"iosRating":16,"iosRatingCount":17,"lastEditorialReview":12,"lastAutomatedCheck":12},"betfair","Betfair","betfair.com.au","https:\u002F\u002Fwww.betfair.com.au",true,"Northern Territory Wagering 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Right","betright.com.au","https:\u002F\u002Fwww.betright.com.au",0.4126,4.68,2191,{"slug":37,"name":38,"logoDomain":39,"officialUrl":40,"hasProfile":10,"indexable":10,"licenceAuthority":41,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":42,"iosRating":43,"iosRatingCount":44,"lastEditorialReview":12,"lastAutomatedCheck":12},"betr","Betr","betr.com.au","https:\u002F\u002Fwww.betr.com.au","Tasmanian Liquor and Gaming Commission",0.3811,4.57,22892,{"slug":46,"name":47,"logoDomain":48,"officialUrl":49,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":50,"iosRating":26,"iosRatingCount":51,"lastEditorialReview":12,"lastAutomatedCheck":12},"sportsbet","Sportsbet","sportsbet.com.au","https:\u002F\u002Fwww.sportsbet.com.au",0.37,185021,{"slug":53,"name":54,"logoDomain":55,"officialUrl":56,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":57,"bestPriceShare":58,"iosRating":34,"iosRatingCount":59,"lastEditorialReview":12,"lastAutomatedCheck":12},"dabble","Dabble","dabble.com.au","https:\u002F\u002Fdabble.com.au",0.9311926605504587,0.3548,16791,{"slug":61,"name":62,"logoDomain":63,"officialUrl":64,"hasProfile":10,"indexable":10,"licenceAuthority":65,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":66,"bestPriceShare":67,"iosRating":68,"iosRatingCount":69,"lastEditorialReview":12,"lastAutomatedCheck":12},"playup","PlayUp","playup.com.au","https:\u002F\u002Fwww.playup.com.au","Northern Territory Racing and Wagering Commission",0.9862385321100917,0.3021,3.67,3,{"slug":71,"name":72,"logoDomain":73,"officialUrl":74,"hasProfile":10,"indexable":10,"licenceAuthority":75,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":76,"iosRating":77,"iosRatingCount":78,"lastEditorialReview":12,"lastAutomatedCheck":12},"tabtouch","TABtouch","tabtouch.com.au","https:\u002F\u002Fwww.tabtouch.com.au","Gaming and Wagering Commission of Western Australia",0.1002,4.76,8970,{"slug":80,"name":81,"logoDomain":82,"officialUrl":83,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":84,"iosRating":85,"iosRatingCount":86,"lastEditorialReview":12,"lastAutomatedCheck":12},"pointsbet","PointsBet","pointsbet.com.au","https:\u002F\u002Fpointsbet.com.au",0.094,4.56,14645,{"slug":88,"name":89,"logoDomain":90,"officialUrl":91,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":92,"iosRating":93,"iosRatingCount":94,"lastEditorialReview":12,"lastAutomatedCheck":12},"ladbrokes","Ladbrokes","ladbrokes.com.au","https:\u002F\u002Fwww.ladbrokes.com.au",0.0642,4.55,43936,{"slug":96,"name":97,"logoDomain":98,"officialUrl":99,"hasProfile":10,"indexable":10,"licenceAuthority":65,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":24,"bestPriceShare":92,"iosRating":100,"iosRatingCount":101,"lastEditorialReview":12,"lastAutomatedCheck":12},"neds","Neds","neds.com.au","https:\u002F\u002Fwww.neds.com.au",4.58,5116,{"slug":103,"name":104,"logoDomain":105,"officialUrl":106,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":10,"aflFixturesPriced":13,"aflEventCoverage":107,"bestPriceShare":108,"iosRating":109,"iosRatingCount":110,"lastEditorialReview":12,"lastAutomatedCheck":12},"unibet","Unibet","unibet.com.au","https:\u002F\u002Fwww.unibet.com.au",0.9908256880733946,0.0231,2.83,497,{"slug":112,"name":113,"logoDomain":114,"officialUrl":115,"hasProfile":10,"indexable":10,"licenceAuthority":11,"licenceVerifiedAt":12,"inOddsFeed":116,"aflFixturesPriced":117,"aflEventCoverage":117,"bestPriceShare":117,"iosRating":118,"iosRatingCount":119,"lastEditorialReview":12,"lastAutomatedCheck":12},"bet365","Bet365","bet365.com.au","https:\u002F\u002Fwww.bet365.com.au",false,null,4.65,66699,{"season":121,"snapshots":122,"periodFrom":123,"periodTo":124,"eventsSampled":125,"comparablePrices":126,"bookmakersCompared":127,"snapshotRule":128},2026,30,"2026-03-04","2026-09-25",218,1366,12,"24h before each round's first match",{"generatedAt":130,"liveFixturesAt":117},"2026-10-14T04:54:06.404Z",{"data":132,"brand":1015,"completeness":1019,"competitiveness":1022,"dataset":1125,"live":1251,"meta":1258},{"slug":88,"name":89,"country":133,"oddsFeedKey":134,"logoDomain":90,"research":135,"operator":136,"licensing":156,"payments":202,"verification":359,"support":372,"apps":425,"features":481,"afl":552,"customerSentiment":562,"changes":682,"sources":683,"editorial":914},"AU","ladbrokes_au",{"lastEditorialReview":12,"lastAutomatedCheck":12,"researcher":117},{"tradingName":137,"legalEntity":142,"companyNumber":147,"registeredOffice":152,"officialUrl":91},{"value":138,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":141},"LADBROKES AU (ladbrokes.com.au)","nt-licensed-operators","high","| 24 | Entain Group Pty Ltd | LADBROKES AU | https:\u002F\u002Fwww.ladbrokes.com.au | |",{"value":143,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":145,"note":146},"Entain Group Pty Ltd","ladbrokes-terms","the terms \"we\", \"us\", or \"our\", refer to Entain Group Pty Ltd ABN 25 151 956 768","The same entity operates Neds. The Terms define 'Account' as 'a Ladbrokes or Neds account, as applicable'. The Terms define 'Entain Group' as LB Australia Holdings Pty Ltd (ABN 96 165 597 482) and its Related Bodies Corporate.",{"value":148,"sourceId":149,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":150,"note":151},"ABN 25 151 956 768 (ACN 151 956 768)","abn-lookup-entain","| Entity name: | ENTAIN GROUP PTY LTD | | ABN status: | Active from 06 Jul 2011 | | Entity type: | Australian Private Company |","ABN Lookup lists business names LADBROKES AU (from 04 Feb 2019), NEDS AU (from 04 Feb 2019) and bookmaker.com.au (from 29 Jul 2013). Main business location QLD 4006.",{"value":117,"sourceId":144,"retrievedAt":12,"confidence":153,"status":154,"note":155},"low","not-verified","The Terms and Conditions do not state a registered office. The Contact Us page gives 'Physical Address: PO Box 3321 Newstead, QLD, 4006' (a post office box). ABN Lookup gives main business location QLD 4006. The Google Play developer block gives 16 Swan Cres, Winnellie NT 0820. An ASIC company extract (paid) was not obtained.",{"authority":157,"licenceHolder":161,"licenceStatus":163,"registerUrl":167,"acmaListed":170,"betstopParticipant":174,"complaintsEscalation":178,"regulatoryHistory":182},{"value":11,"sourceId":158,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":159,"note":160},"ladbrokes-contact-us","Ladbrokes.com.au is licensed by the Northern Territory Wagering Commission.","Three spellings are in use: NT Wagering Commission (NT Government), Northern Territory Wagering Commission (Ladbrokes Contact Us page), Northern Territory Racing and Wagering Commission \u002F NTRWC (ACMA register and Ladbrokes Terms). Licensed under the Racing and Wagering Act 2024 (NT).",{"value":162,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":141},"Entain Group Pty Ltd, trading as LADBROKES AU",{"value":164,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":165,"note":166},"Listed as a licensed wagering operator","Showing 1 to 65 of 65 entries","Neither the NT list nor the ACMA register publishes a licence number, expiry or status word.",{"value":168,"sourceId":139,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":169},"https:\u002F\u002Fdth.nt.gov.au\u002Fboards-and-committees\u002Fwagering-commission\u002Flicensed-wagering-operators","Licensed wagering operators in the NT are listed below by name.",{"value":10,"sourceId":171,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":172,"note":173},"acma-register-csv","Ladbrokes,\"Entain Group Pty Ltd\",https:\u002F\u002Fwww.ladbrokes.com.au,\"Northern Territory Racing and Wagering Commission\"","Register page: https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal (219 entries). Neds appears on the next row with the same licence holder.",{"value":10,"sourceId":175,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":176,"note":177},"acma-betstop","If you self-exclude, you will be excluded from all of the approximately 150 licensed wagering providers in Australia.","Ladbrokes AU pages carry a BetStop notice in the footer: 'BetStop is the National Self-Exclusion Register. You can choose to Self-Exclude from all licensed bookmakers in Australia. Visit www.betstop.gov.au for more information.' (ladbrokes-contact-us).",{"value":179,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":180,"note":181},"Customer Support, then Management, then the NTRWC Gambling Dispute Form (Terms say within 14 days of the dispute arising); card transaction disputes to the Australian Financial Complaints Authority","If your Dispute is not resolved to your satisfaction, you can escalate your concern to the NTRWC by completing the Gambling Dispute Form available here. Your Dispute must be lodged with the NTRWC within 14 days of the Di","The NT Government complaint page says a complaint must be submitted to the commission within 60 days of becoming aware of the issue and no later than 2 years, and lists matters the commission cannot investigate (customer service disputes, account restrictions, closed accounts, refused bets, minimum bet laws) (nt-complaints-page). The 14-day figure in the Terms and the 60-day figure on the NT page are both recorded as published.",[183,187,191,195,198],{"value":184,"sourceId":185,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":186},"May 2026: the ACMA found Entain Group Pty Ltd (Ladbrokes AU and Neds AU) breached the BetStop national self-exclusion rules more than 500 times: it opened 4 accounts for registered individuals, provided wagering services to registered individuals on 59 days, failed to close 3 accounts on 449 occasions (one stayed open more than a year), and omitted the BetStop reference from 23 electronic messages. The ACMA accepted an 18-month court-enforceable undertaking requiring an independent review of Entain's compliance systems. No infringement notice was issued because that option was not available; failure to comply with the undertaking can lead to court-ordered penalties.","acma-entain-betstop-2026","The ACMA has accepted a comprehensive 18-month court-enforceable undertaking from Entain, committing the company to an independent review of its compliance systems and processes",{"value":188,"sourceId":189,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":190},"16 December 2024: AUSTRAC commenced civil penalty proceedings in the Federal Court against Entain Group Pty Ltd alleging serious and systemic non-compliance with the AML\u002FCTF Act, including that its board lacked oversight of the AML\u002FCTF program, that third parties accepted cash deposits on its behalf, and that it did not conduct appropriate checks on 17 higher-risk customers. It is the first AUSTRAC civil penalty case against an online betting operator. As at 28 September 2026 the matter is before the Court; AUSTRAC's enforcement page lists an amended statement of claim (September 2025) and Entain's defence (November 2025). No penalty has been determined.","austrac-entain-proceedings","Today, AUSTRAC commenced civil penalty proceedings in the Federal Court against Entain Group Pty Ltd (Entain), which operates online betting sites including Ladbrokes, Neds and other online betting brands.",{"value":192,"sourceId":193,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":194},"December 2023: the ACMA found that Entain's Fast Code in-play betting service (Ladbrokes and Neds), like bet365's Quick Codes and Sportsbet's Fast Codes, was a prohibited interactive gambling service under the Interactive Gambling Act 2001, because the bet details were sent through the website or app rather than wholly by voice call. Entain changed the system so codes are generated before events start and are generic, and the ACMA decided not to take enforcement action at that time.","acma-investigations","Entain Group Pty Ltd in the form of an in-play betting service using Fast Codes, available via its Ladbrokes and Neds services.",{"value":196,"sourceId":193,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":197},"20 March 2023: the ACMA issued Entain an infringement notice of $13,320, the maximum it could impose, after Ladbrokes accepted 59 and Neds 19 online in-play bets on 9 October 2022 on the final day of the LIV Golf Invitational Bangkok after play had begun, the result of a single start-time input error. Entain voided the bets (12 only after the ACMA notified it of a complaint) and paid the notice on 17 April 2023.","On 20 March 2023, the ACMA issued an infringement notice to Entain in the sum of $13,320, which was paid on 17 April 2023. The amount of the infringement notice was the maximum the ACMA could impose.",{"value":199,"sourceId":200,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":201},"13 February 2020: the NSW Local Court convicted Ladbrokes Digital Australia Pty Ltd and Neds.com.au Pty Ltd of publishing gambling advertisements containing inducements to NSW residents (September to November 2018), contrary to section 33H(1) of the Betting and Racing Act 1998, and fined them a total of $176,000, with the Court describing the offences as at the high end of seriousness. On appeal the District Court confirmed the convictions and reduced the fines to a total of $127,500.","nsw-dcs-annual-report-2019-20","On 13 February 2020, the Local Court convicted and fined Ladbrokes and Neds a total of $176,000. ... The defendants appealed to the District Court. The convictions were confirmed. The fines were reduced to a total of $12",{"deposits":203,"withdrawals":304,"australianRules":336},[204,216,226,235,246,255,265,276,284,290,296],{"method":205,"minimum":206,"instant":208,"fees":210,"conditions":212,"notes":213,"available":214},"Debit Card",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},"ladbrokes-help-depositing",{"value":211,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Ladbrokes states it does not charge card fees; the page says the bank may apply a cash advance fee",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Diners and AMEX not accepted. Card must be in the customer's name and not already used on another Ladbrokes account. Some banks decline gambling transactions. No minimum or maximum amount is published on the help page or in the Terms. Visa, Mastercard",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":215},"Instant deposit method. Ladbrokes accepts both Visa and MasterCard. Diners and AMEX cards are not accepted. Ladbrokes does not charge credit card fees, but credit card deposits may attract a cash advance fee from your ba",{"method":217,"minimum":218,"instant":219,"fees":220,"conditions":222,"notes":223,"available":224},"Apple Pay",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":221,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},"No additional fees (Ladbrokes)",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Requires iOS 10 or higher; each payment authorised with Face ID, Touch ID or passcode. No minimum or maximum amount published",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":225},"Secure and instant deposit method. There are no additional fees for depositing with Apple Pay.",{"method":227,"minimum":228,"instant":229,"fees":230,"conditions":231,"notes":232,"available":233},"Google Pay",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":221,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Authorised through Google Wallet. No minimum or maximum amount published",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":234},"Secure and instant deposits with no additional fees. Authorise payments through your Google Wallet.",{"method":236,"minimum":237,"instant":238,"fees":239,"conditions":241,"notes":243,"available":244},"PayID",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":240},"No fee statement is published for this method.",{"value":242,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Typically instant; initial deposits may be delayed up to 24 hours","Customer generates a unique PayID email in the deposit screen and pays from online banking. No minimum or maximum amount published",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":245},"Funds typically appear instantly. Initial deposits may be delayed (up to 24 hours) due to bank-specific restrictions on larger amounts.",{"method":247,"minimum":248,"instant":249,"fees":250,"conditions":251,"notes":252,"available":253},"PayPal",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":240},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"One PayPal account per Ladbrokes account. A successful PayPal deposit is required before PayPal withdrawals. No minimum or maximum amount published",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":254},"Secure and instant deposits. Only one PayPal account can be linked per Ladbrokes account.",{"method":256,"minimum":257,"instant":258,"fees":259,"conditions":260,"notes":262,"available":263},"BPAY",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":116,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":240},{"value":261,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Processing: Up to 3 business days","Biller code and reference shown in the Deposit section. No minimum or maximum amount published",{"value":10,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":264},"Allows deposits via your bank's online or phone payment service. Processing time: Up to 3 business days.",{"method":266,"minimum":267,"instant":268,"fees":270,"conditions":272,"notes":273,"available":274},"Ladbrokes Card",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":10,"sourceId":269,"retrievedAt":12,"verifiedAt":12,"confidence":140},"ladbrokes-help-ladbrokes-card",{"value":271,"sourceId":269,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Card fees and load limits apply per the PDS; not itemised on the help page",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Only winnings transferred from the Ladbrokes account can be loaded to the card; funds re-deposited from the card are not subject to turnover and are not eligible for deposit bonuses. Maximum card balance $5,000; maximum load $5,000 per transaction and per 24 hours. prepaid Mastercard, winnings only",{"value":10,"sourceId":269,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":275},"Yes, you can use your Ladbrokes Card to deposit funds back into your Ladbrokes account. Since the funds on the card are already considered winnings, they will not be subject to turnover requirements once redeposited into",{"method":277,"minimum":278,"fees":279,"notes":280,"available":281},"Credit card",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Ladbrokes' deposit page heading lists 'Debit Card' only, although its body text still mentions credit card fees. The ban also covers funds linked to a credit card (including digital wallets) and digital currency (ACMA).",{"value":116,"sourceId":282,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":283},"acma-credit-ban","From 11 June 2024, you won’t be able to use a credit card or digital currency to place bets. Online and telephone wagering operators will not be allowed to accept payments using these methods.",{"method":285,"minimum":286,"fees":287,"notes":207,"available":288},"Flexepin vouchers",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":116,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":289},"We no longer accept Flexepin vouchers as a deposit method.",{"method":291,"minimum":292,"fees":293,"notes":207,"available":294},"Diners Club and American Express cards",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":116,"sourceId":209,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":295},"Diners and AMEX cards are not accepted.",{"method":297,"minimum":298,"fees":299,"notes":300,"available":301},"Ladbrokes Visa Card",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},"Replaced by the Ladbrokes Mastercard. When the program ends, Visa cards are deactivated.",{"value":116,"sourceId":302,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":303},"ladbrokes-card-page","As the Ladbrokes Visa Card program is being discontinued you can no longer activate this card. Please go to the Ladbrokes Card page to request a Ladbrokes Mastercard.",[305,317,327],{"method":306,"minimum":307,"processingStated":308,"fees":312,"conditions":314,"notes":207,"available":316},"Bank Account",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":309,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":311,"note":309},"Processed multiple times daily, 7 days a week; NPP-enabled banks typically receive funds within a few hours; the same page says allow 1-3 business days","ladbrokes-help-withdrawing","Withdrawals are processed multiple times daily, 7 days a week. If your bank supports fast payments (via NPP), funds are typically received within a few hours.",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":313},"No fee amount or no-fee statement is published for withdrawals.",{"value":315,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Identity and payment methods must be fully verified; deposits must be turned over at least once; withdrawals only to the customer's own or joint bank account (Terms 12.10). No minimum or maximum amount is published.",{"value":10,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"method":266,"minimum":318,"processingStated":319,"fees":322,"conditions":324,"notes":207,"available":326},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":320,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":321,"note":320},"Instant; card balance updates immediately","Withdrawals to your Ladbrokes Card are instant. Your card balance will update immediately.",{"value":323,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Card fees apply per the PDS and Fees and Charges document; ATM fees apply",{"value":325,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Card available to verified Australian-resident customers; posted within 21 business days of application; maximum load $5,000 per transaction and per 24 hours; maximum balance $5,000; daily ATM withdrawal limit $3,000; card valid 3 years.",{"value":10,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"method":247,"minimum":328,"processingStated":329,"fees":332,"conditions":333,"notes":207,"available":335},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"value":330,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":331,"note":330},"Typically processed within 24 hours","Withdrawals via PayPal are typically processed within 24 hours. To use PayPal, you must first make a successful deposit using this method.",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":313},{"value":334,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},"A successful PayPal deposit must have been made first. No minimum or maximum amount is published.",{"value":10,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140},[337,342,345,349,353,356],{"value":338,"sourceId":339,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":340,"note":341},"Online in-play betting on sporting events is a prohibited interactive gambling service; a telephone betting service conducted wholly by voice call is excluded from the prohibition","iga-2001","the service relates to betting on the outcome of a sporting event, where the bets are placed, made, received or accepted after the beginning of the event","IGA s10B defines in-play betting service; s8A(3) excludes sports wagering only 'to the extent to which the service is not an in-play betting service'; s5(3)(a) excludes 'a telephone betting service'; s8AA requires dealings 'wholly by way of voice calls'.",{"value":343,"sourceId":282,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":344},"Credit cards, credit-linked funds (including digital wallets) and digital currency cannot be used for online or telephone wagering from 11 June 2024","From 11 June 2024, you won’t be able to use a credit card or digital currency to place bets.",{"value":346,"sourceId":347,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":348},"Customer identification must be completed before an online gambling account is created or a designated service provided (from 29 September 2024; interim arrangements from 29 September 2023)","austrac-preverification","From 29 September 2024, all online gambling service providers must complete ACIP before creating an online gambling account or commencing to provide any designated service.",{"value":350,"sourceId":351,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":352},"Online gambling providers cannot offer incentives to open an account or to refer another person to open an account (NCPF Measure 4)","dss-gambling-reforms","Online gambling providers cannot offer any incentives to open an account or to refer another person to open an account.",{"value":354,"sourceId":175,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":355},"BetStop registration excludes the person from all Australian-licensed online and phone wagering providers; providers must close accounts and must not accept bets, open accounts or send marketing","These wagering providers will be required to close all your betting accounts and must not: let you place a bet, let you open a new account, send you marketing messages.",{"value":357,"sourceId":351,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":358},"All online wagering providers must use one of seven national taglines with a call to action in advertising, direct marketing, websites and other communications (NCPF Measure 8, from 30 March 2023)","All online gambling providers must use the same messaging about the risks and potential harm of gambling.",{"requiredBeforeWithdrawal":360,"timeframe":362,"documents":365,"regulatoryRule":369},{"value":10,"sourceId":310,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":361},"Your account identification and payment methods must be fully verified before requesting a withdrawal.",{"value":117,"sourceId":363,"retrievedAt":12,"confidence":153,"status":154,"note":364},"ladbrokes-help-id-verification","No timeframe is published for manual document review. Electronic verification happens at sign-up.",{"value":366,"sourceId":363,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":367,"note":368},"Electronic: Australian driver licence, passport, visa, Medicare card, citizenship certificate or immigration card. Manual option 1: one current photographic ID (Australian driver's licence, foreign passport with English titles, proof of age card, national identity card, foreign driver's licence). Option 2: one non-photographic ID (birth certificate, concession card) plus one secondary document (utility bill under 3 months, rates notice, bank statement, ATO notice under 12 months, Centrelink statement). Scans uploaded to Secure Docs.","please submit copies of one non-photographic identification document plus one secondary identification document","Terms clause 7.4 carries a fuller table: secondary documents to be issued within the last 3 months (ATO assessment notice within 12 months); foreign documents need an accredited English translation.",{"value":370,"sourceId":347,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":348,"note":371},"Identity must be verified before an online gambling account is created or a bet placed (pre-verification)","DSS: 'Since 2019, the allowable period for identity verification has reduced from 90 days, to 14 days, to 72 hours and is now required to be completed prior to commencing gambling.' (dss-gambling-reforms). Interim arrangements ran 29 September 2023 to 28 September 2024 (AUSTRAC).",[373,381,388,395,400,406,412,418],{"channel":374,"detail":375,"hours":379},"live-chat",{"value":376,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":378},"Opened from https:\u002F\u002Fwww.ladbrokes.com.au\u002Fcontact-us and the help centre 'Chat Now' button","ladbrokes-help-contact","At Ladbrokes, we are here to help 24 hours a day, 7 days per week. ... Customer Support - Available 24\u002F7 - Live Chat",{"value":380,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140},"24 hours a day, 7 days per week",{"channel":382,"detail":383,"hours":386},"phone",{"value":384,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":385},"+61 8 6193 7297","Customer Support - Available 24\u002F7 ... Phone: +61 8 6193 7297",{"value":387,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140},"24\u002F7",{"channel":389,"detail":390,"hours":393},"email",{"value":391,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":392},"support@ladbrokes.com.au","Email: support@Ladbrokes.com.au",{"value":394,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140},"24\u002F7 (listed under Customer Support - Available 24\u002F7)",{"channel":382,"detail":396,"hours":399},{"value":397,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":398},"+61 8 6193 7238 or 1800 523 276","Live Betting - Available 24\u002F7 - Phone: +61 8 6193 7238, 1800 523 276",{"value":387,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"channel":401,"detail":402,"hours":405},"contact-form",{"value":403,"sourceId":158,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":404},"https:\u002F\u002Fwww.ladbrokes.com.au\u002Fcontact-us, with a Support or Complaint category","Support Request ... My message is about Support Complaint",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"channel":407,"detail":408,"hours":411},"post",{"value":409,"sourceId":158,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":410},"PO Box 3321, Newstead, QLD 4006","Physical Address: PO Box 3321 Newstead, QLD, 4006",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"channel":382,"detail":413,"hours":416},{"value":414,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":415},"1800 861 795","Safer Gambling Helpline - Available everyday (8am-5pm AEST) - Phone: 1800 861 795",{"value":417,"sourceId":377,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Every day, 8am to 5pm AEST",{"channel":419,"detail":420,"hours":424},"help-centre",{"value":421,"sourceId":422,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":423},"https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs","ladbrokes-help-home","How can we help?",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"ios":426,"android":454},{"storeName":427,"storeUrl":428,"appName":431,"developer":433,"version":436,"versionDate":438,"rating":440,"ratingCount":442,"sizeBytes":444,"minimumOs":447,"distribution":450,"updatesLast12Months":452},"Apple App Store (AU)",{"value":429,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140},"https:\u002F\u002Fapps.apple.com\u002Fau\u002Fapp\u002Fladbrokes-sports-betting-app\u002Fid710375963","itunes-lookup-au",{"value":432,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Ladbrokes - Sports Betting App",{"value":434,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":435},"LB OPERATIONS PTY LTD","The Lookup API 'artistName' (developer) is Ladbrokes Digital Australia Pty Ltd (developer id 710375966). Neither name is the NT licensee, Entain Group Pty Ltd. The iTunes search for 'ladbrokes' in the AU storefront returns 37 apps; trackId 710375963 is the only Ladbrokes app (the rest are other bookmakers and unrelated apps). A search for 'entain' returns no betting apps.",{"value":437,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140},"9.39.0",{"value":439,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140},"2026-09-21",{"value":93,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":441},"AU storefront. App Store page displays 4.5.",{"value":94,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":443},"AU storefront. App Store page displays '44K Ratings'.",{"value":445,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":446},190288896,"190.3 MB on the App Store page.",{"value":448,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":449},"iOS 16.0","App Store page: iOS 16.0, iPadOS 16.0, macOS 13.0 (Apple M1 or later), visionOS 1.0 or later.",{"value":451,"sourceId":430,"retrievedAt":12,"verifiedAt":12,"confidence":140},"Apple App Store, Australian storefront",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154,"note":453},"At least 25 releases between 8 December 2025 and 21 September 2026 (about 9.5 months, roughly one release every 11 to 12 days). All 25 visible entries fall inside the last 12 months, but the page does not expose entries before 9.27.0, so the true 12-month count (28 September 2025 onward) may be higher.",{"storeName":455,"storeUrl":456,"appName":459,"developer":460,"version":462,"versionDate":464,"rating":467,"ratingCount":470,"minimumOs":473,"installs":475,"distribution":478},"Google Play (AU)",{"value":457,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.ladbrokes.android.betting.australia&hl=en_AU&gl=AU","googleplay-page-au",{"value":432,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140},{"value":143,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":461},"'About the developer' block: ENTAIN GROUP PTY LTD, appsupport@entaingroup.com.au, 16 Swan Cres, Winnellie NT 0820, Australia, +61 8 8920 5755. This is the NT licensee.",{"value":117,"sourceId":458,"retrievedAt":12,"confidence":153,"status":154,"note":463},"The Play web page no longer renders a version string, and no third-party scraper was used. Would need the Play app on a device or the APK manifest.",{"value":465,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":466},"2026-09-19","Page shows 'Updated on 19 Sept 2026'.",{"value":69,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":468,"note":469},"medium","The page's ratings block shows '3.0' with '1.7K reviews'; header aria-labels read 'Rated 2.9 stars out of five stars' and 'Rated 3.0 stars'. The histogram counts (591\u002F190\u002F140\u002F110\u002F671) average 2.95, so the two figures are rounding of the same value. Recorded as 3.0 (the displayed summary).",{"value":471,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":472},1702,"Displayed as '1.77K reviews' in the header and '1.7K reviews' in the ratings block. Histogram sum 1,702. rating_count 1702",{"value":117,"sourceId":458,"retrievedAt":12,"confidence":153,"status":154,"note":474},"The Play web page no longer renders 'Requires Android'. The Ladbrokes help centre says the app 'requires 9.0 (Pie) or above for optimal performance' (ladbrokes-help-au-app-update); that is the operator's statement, not the Play manifest value.",{"value":476,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":477},"100,000+","Displayed as '100K+ Downloads'. Play install counts are global, not per country.",{"value":479,"sourceId":458,"retrievedAt":12,"verifiedAt":12,"confidence":140,"note":480},"Google Play, Australian storefront","The listing renders with gl=AU and is the first result in Play search for 'ladbrokes' with gl=AU. The Ladbrokes help centre links directly to this Play listing and tells customers to update through the Google Play Store (sourceIds ladbrokes-help-au-contact-support, ladbrokes-help-au-app-update). No APK download page was found on ladbrokes.com.au or help.ladbrokes.com.au (fc map searches, 2026-09-28). Whether the Play listing is installable on a device in Australia was not tested.",[482,492,497,506,514,522,527,536,544],{"key":483,"label":484,"available":485,"detail":489},"live-streaming","Live streaming",{"value":10,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":487,"note":488},"ladbrokes-help-live-bets","Ladbrokes does not offer live streaming for sports events, however you can stream live racing events in the Ladbrokes app using the Live Vision player.","Racing only (Live Vision player in the app).",{"value":490,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":491},"Racing only (Live Vision player); no sports streamed","Ladbrokes does not offer live streaming for sports events",{"key":493,"label":494,"available":495,"detail":496},"afl-streaming","AFL live streaming",{"value":116,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":487},{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"key":498,"label":499,"available":500,"detail":503},"cash-out","Cash out",{"value":10,"sourceId":501,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":502},"ladbrokes-help-cash-out","Cash Out gives you the option of ending your Fixed Odds bet before the event is resulted.",{"value":504,"sourceId":501,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":505},"Selected events, markets and fixed odds bet types; single fixed odds bets and multis; available during live betting; not on fixed odds exotics, Same Game Multis, Same Race Multis or handicap markets; app and website only, not by phone","Cash Out is not available on fixed odds exotics or Same Game Multis or Same Race Multis.",{"key":507,"label":508,"available":509,"detail":512},"same-game-multi","Same game multi",{"value":10,"sourceId":510,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":511},"ladbrokes-help-sgm","The Same Game Multi (SGM) feature allows you to combine multiple legs from the same event to increase your odds.",{"value":117,"sourceId":510,"retrievedAt":12,"confidence":153,"status":154,"note":513},"No maximum number of legs per Same Game Multi is published on the help page, in the Terms or in the Betting Rules (grep 'same game multi' in Rules V63). Same Race Multi is capped at 10 legs (Rules 5.1).",{"key":515,"label":516,"available":517,"detail":521},"edit-bet","Edit bet",{"value":116,"sourceId":518,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":519,"note":520},"ladbrokes-help-bet-cancellation","All bets placed are final; once you have confirmed your bet online, the bet is recorded and cannot be refunded or modified.","Cancellation may be possible via Live Chat in some circumstances before the first event starts; live (in-play) bets cannot be changed or cancelled. Terms 13.5: 'No bet may be cancelled, changed, or modified by you, in any way or form once it has been received and accepted by us.' No Edit Bet feature exists.",{"value":117,"sourceId":207,"retrievedAt":12,"confidence":153,"status":154},{"key":523,"label":524,"available":525,"detail":526},"in-play-online","In-play betting online",{"value":116,"sourceId":339,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":340,"note":341},{"value":338,"sourceId":339,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":340,"note":341},{"key":528,"label":529,"available":530,"detail":532},"in-play-phone","In-play betting by phone",{"value":10,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":531},"Sports Betting: All live bets must be made by calling our betting line.",{"value":533,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":534,"note":535},"Fast Code: open 'Bet Live' under the Sport tab in the app, note the Fastcode for each selection, then call +61 8 6193 7238 or 1800 523 276 and quote name, code(s) and stake; the operator confirms market, odds and stake before the bet stands","Call us on +61 8 6193 7238 or 1800 523 276, quote your full name, and provide the operator with the Fast Code(s) (if applicable) or the details of each selection and your stake amount.","In December 2023 the ACMA found Entain's Fast Code service, as then operated, was not compliant with the telephone betting exception; Entain changed the system so codes are generated before events start and are generic (see extra-sources.json). Live racing bets, by contrast, can be placed in the app or website on selected fixed win markets.",{"key":537,"label":538,"available":539,"detail":542},"match-live","Match live tracker",{"value":10,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":540,"note":541},"Bet tracker makes staying up to date in real time with your sports bets easier than ever. To access the bet tracker, find your pending NBA, NRL, or AFL bet.","Bet Ticker and Big Bets: 'currently available on iOS and Android apps only' (ladbrokes-help-bet-ticker). No standalone match tracker for non-customers was found.",{"value":543,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":540,"note":541},"Bet Tracker: real-time tracking of pending NBA, NRL and AFL bets from the pending bet; Bet Ticker shows what other punters are backing (apps only)",{"key":545,"label":546,"available":547,"detail":550},"min-stake","Minimum stake",{"value":10,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":548,"note":549},"(a) a bet placed via the internet must be a minimum of $0.50; (b) a bet placed via the telephone for live betting sporting events must be a minimum of $5.00; (c) a bet placed via the telephone for any other sport or raci","The help centre 'Understanding and Placing Live Bets' page lists 'Website\u002Fapp bets: $0.01'. The two figures are not reconciled; both recorded (ladbrokes-help-live-bets).",{"value":551,"sourceId":144,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":548,"note":549},"$0.50 for internet bets (Terms 13.3); the help centre states $0.01 for website and app bets; $5.00 for live sports bets by phone; $10.00 for other phone bets",{"inOzFootballFeed":553,"feedNote":207,"advertisedMarkets":557,"streamsAfl":561},{"value":10,"sourceId":554,"retrievedAt":555,"verifiedAt":555,"confidence":140,"note":556},"ozfootball-afl-odds-2026","2026-09-27","Ladbrokes priced 218 of 218 sampled AFL matches in 2026.",{"value":558,"sourceId":510,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":559,"note":560},"Same Game Multi lists Australian Rules","Available on eligible NRL, AFL, NBA, NFL and Premier League events in the ‘For You’ tab","The quote describes the 'SGM For You' pre-built multis; SGM tabs appear on 'eligible events'. The Google Play description also names AFL Same Game Multis.",{"value":116,"sourceId":486,"retrievedAt":12,"verifiedAt":12,"confidence":140,"quote":487},{"analysedAt":12,"method":563,"totalAnalysed":564,"sources":565,"themes":596,"caveats":673},"Keyword rules (see TAXONOMY in scripts\u002Fresearch\u002Fclassify-reviews.mjs) matched case-insensitively against review title + body. A review can hit several themes. Reviews with no keyword hit are counted as other. Sentiment from star rating: 4-5 positive, 1-2 negative, 3 neutral. Source for the theme table: the 500 App Store AU reviews only (500 total). Google Play written reviews were not collected (no scraper used); its aggregate rating and histogram are reported from the public page. ProductReview (no listing), Trustpilot and Reddit are reported as aggregates or thread counts only and are not in the theme table.",500,[566,577,584,586,590,593],{"sourceId":567,"analysed":10,"unit":568,"sampleSize":564,"dateRange":569,"rating":93,"ratingCount":94,"starDistribution":571},"appstore-au-rss","reviews",{"from":570,"to":124},"2019-09-06",{"1":572,"2":573,"3":574,"4":575,"5":576},161,14,16,26,283,{"sourceId":458,"analysed":116,"unit":568,"sampleSize":13,"dateRange":117,"rating":69,"ratingCount":471,"starDistribution":578},{"1":579,"2":580,"3":581,"4":582,"5":583},671,110,140,190,591,{"sourceId":585,"analysed":116,"unit":568,"sampleSize":13,"dateRange":117,"rating":117,"ratingCount":13,"starDistribution":117},"productreview-au",{"sourceId":587,"analysed":116,"unit":568,"sampleSize":588,"dateRange":117,"rating":589,"ratingCount":588,"starDistribution":117},"trustpilot-global",4282,1.2,{"sourceId":591,"analysed":116,"unit":568,"sampleSize":127,"dateRange":117,"rating":592,"ratingCount":127,"starDistribution":117},"trustpilot-au",2.8,{"sourceId":594,"analysed":116,"unit":595,"sampleSize":573,"dateRange":117,"rating":117,"ratingCount":117,"starDistribution":117},"reddit-fc-search","threads",[597,604,611,617,624,630,635,642,647,651,656,661,665,668,670],{"theme":598,"label":599,"mentions":600,"positive":601,"negative":602,"neutral":603},"app-usability","App usability and design",210,157,46,7,{"theme":605,"label":606,"mentions":607,"positive":608,"negative":609,"neutral":610},"promotions-or-bonuses","Promotions, bonuses and rewards",130,87,38,5,{"theme":612,"label":613,"mentions":614,"positive":615,"negative":616,"neutral":69},"other","Other or unspecified",99,64,32,{"theme":618,"label":619,"mentions":620,"positive":621,"negative":622,"neutral":623},"market-range","Market range and sports coverage",98,58,36,4,{"theme":625,"label":626,"mentions":627,"positive":628,"negative":629,"neutral":24},"customer-support","Customer support",83,57,25,{"theme":631,"label":632,"mentions":615,"positive":633,"negative":634,"neutral":13},"odds-or-prices","Odds, prices and margins",40,24,{"theme":636,"label":637,"mentions":638,"positive":639,"negative":640,"neutral":641},"withdrawal-process","Withdrawal process and methods",37,13,22,2,{"theme":643,"label":644,"mentions":645,"positive":574,"negative":646,"neutral":24},"deposits","Deposits and payment methods",35,18,{"theme":648,"label":649,"mentions":650,"positive":24,"negative":616,"neutral":24},"account-restriction-or-closure","Account restrictions, limits and closures",34,{"theme":652,"label":653,"mentions":654,"positive":655,"negative":640,"neutral":69},"app-crashes-or-bugs","Crashes, bugs and outages",31,6,{"theme":657,"label":658,"mentions":659,"positive":641,"negative":660,"neutral":13},"login-or-access","Login, passwords and access",10,8,{"theme":662,"label":663,"mentions":664,"positive":641,"negative":603,"neutral":13},"account-verification","Identity verification and KYC",9,{"theme":666,"label":667,"mentions":623,"positive":13,"negative":69,"neutral":24},"withdrawal-delays","Withdrawal delays",{"theme":483,"label":669,"mentions":623,"positive":623,"negative":13,"neutral":13},"Live streaming and match tracking",{"theme":671,"label":672,"mentions":69,"positive":24,"negative":641,"neutral":13},"responsible-gambling","Responsible gambling and harm",[674,675,676,677,678,679,680,681],"These are third-party public opinions, not OzFootball reviews, and none has been verified with Ladbrokes or a regulator. A theme count shows what reviewers write about, not that any individual allegation is true.","App-store written reviews are self-selected and skew to the extremes: 89% of the 500 classified reviews are 1-star or 5-star (161 + 283). The store-wide averages (4.55 on the App Store AU from 43,936 ratings; 3.0 on Google Play from about 1,700) come from larger rating pools that include people who never wrote a review.","The App Store review feed is capped at 500 most-recent written reviews, and for this app those 500 stretch back to September 2019, so the theme table mixes seven years of app versions. Apple does not provide the rating histogram through the public API.","Keyword classification is approximate. Short reviews with no diagnostic words fall into 'other' (99 of 500). The 'app-usability' rule matches common words such as 'easy to use', 'fast' and 'features', which is why it is the largest theme. Rules are in scripts\u002Fresearch\u002Fclassify-reviews.mjs and can be re-run.","Google Play written reviews were not collected: Google does not expose them without login or a third-party scraper, and no scraper was used for this bookmaker. Only the public listing's rating (3.0), review count (about 1,700) and star histogram are reported. The App Store and Google Play ratings differ widely (4.55 against 3.0) and the reason was not investigated.","The Trustpilot listing with 4,282 reviews (www.ladbrokes.com) belongs to the UK Ladbrokes business, a different licensee; the ladbrokes.com.au listing has 12 reviews. ProductReview.com.au has no Ladbrokes listing. None of these is a usable measure of Australian customer sentiment.","Reddit counts come from six Firecrawl site searches, deduplicated to 64 threads, of which only 14 have Australian context and 26 are about the UK operator. Search results carry no dates, so no 12-month window could be applied.","All figures were retrieved on 2026-09-28 and will drift; chart positions change daily.",[],[684,688,692,696,699,703,707,711,714,717,721,724,728,731,734,738,743,747,751,755,759,762,764,767,771,774,777,781,784,787,791,795,799,803,807,810,813,816,820,823,827,831,835,839,843,846,850,853,855,859,862,865,870,874,878,882,886,889,892,896,900,903,907,910],{"id":139,"name":685,"url":168,"type":686,"retrievedAt":12,"note":687},"NT Wagering Commission - Licensed wagering operators","regulator","Saved copy of the full 65-row table captured for the Bet365 research on 2026-09-28 (table paginates client-side; expanded to 100 rows via Firecrawl actions). Page modified 2026-06-22. 'List last updated' caption is blank on the page.",{"id":689,"name":690,"url":691,"type":686,"retrievedAt":12},"nt-commission-about","NT Wagering Commission - About","https:\u002F\u002Fdth.nt.gov.au\u002Fboards-and-committees\u002Fwagering-commission\u002Fabout",{"id":693,"name":694,"url":695,"type":686,"retrievedAt":12},"nt-complaints-page","NT Government - Complain about a sports bookmaker or betting exchange operator","https:\u002F\u002Fnt.gov.au\u002Findustry\u002Fgambling\u002Fgambling\u002Fcomplain-about-a-bookmaker-or-betting-exchange-operator",{"id":149,"name":697,"url":698,"type":686,"retrievedAt":12},"ABN Lookup (Australian Business Register) - Current details for ABN 25 151 956 768","https:\u002F\u002Fabr.business.gov.au\u002FABN\u002FView?abn=25151956768",{"id":171,"name":700,"url":701,"type":686,"retrievedAt":12,"note":702},"ACMA register of licensed interactive gambling providers (CSV)","https:\u002F\u002Fwww.acma.gov.au\u002Fdata\u002Finteractive-gambling\u002Fcsv","Linked from https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal (219 entries). Saved copy from the Bet365 research, 2026-09-28.",{"id":704,"name":705,"url":706,"type":686,"retrievedAt":12},"acma-register-page","ACMA - Check if a gambling operator is legal","https:\u002F\u002Fwww.acma.gov.au\u002Fcheck-if-gambling-operator-legal",{"id":708,"name":709,"url":710,"type":686,"retrievedAt":12},"acma-about-iga","ACMA - About the Interactive Gambling Act","https:\u002F\u002Fwww.acma.gov.au\u002Fabout-interactive-gambling-act",{"id":282,"name":712,"url":713,"type":686,"retrievedAt":12},"ACMA - Credit ban","https:\u002F\u002Fwww.acma.gov.au\u002Fcredit-ban",{"id":175,"name":715,"url":716,"type":686,"retrievedAt":12},"ACMA - BetStop, the National Self-Exclusion Register","https:\u002F\u002Fwww.acma.gov.au\u002Fbetstop-national-self-exclusion-registertm",{"id":718,"name":719,"url":720,"type":686,"retrievedAt":12},"betstop-home","BetStop - the National Self-Exclusion Register","https:\u002F\u002Fwww.betstop.gov.au\u002F",{"id":339,"name":722,"url":723,"type":686,"retrievedAt":12},"Interactive Gambling Act 2001 (Cth), latest compilation, Federal Register of Legislation","https:\u002F\u002Fwww.legislation.gov.au\u002FC2004A00851\u002Flatest\u002Ftext",{"id":725,"name":726,"url":727,"type":686,"retrievedAt":12},"minister-credit-ban","Minister for Communications media release - Credit cards now banned for online wagering (11 June 2024)","https:\u002F\u002Fminister.infrastructure.gov.au\u002Frowland\u002Fmedia-release\u002Fcredit-cards-now-banned-online-wagering",{"id":351,"name":729,"url":730,"type":686,"retrievedAt":12},"Department of Social Services - Gambling reforms (National Consumer Protection Framework measures)","https:\u002F\u002Fwww.dss.gov.au\u002Fgambling\u002Fgambling-reforms",{"id":347,"name":732,"url":733,"type":686,"retrievedAt":12},"AUSTRAC - Strengthened customer identification procedures for online gambling service providers (28 Sep 2023)","https:\u002F\u002Fwww.austrac.gov.au\u002Fnews-and-media\u002Farticle\u002Fstrengthened-customer-identification-procedures-online-gambling-service-providers",{"id":735,"name":736,"url":737,"type":686,"retrievedAt":12},"dss-taglines-pdf","DSS - Consistent gambling messaging: platform definitions and permitted taglines (fact sheet PDF)","https:\u002F\u002Fwww.dss.gov.au\u002Fsystem\u002Ffiles\u002Fdocuments\u002F2024-11\u002Fconsistent-gambling-messaging-supplementary-fact-sheet-definitions.pdf",{"id":144,"name":739,"url":740,"type":741,"retrievedAt":12,"note":742},"Ladbrokes AU - Terms and Conditions, Combined v44 (PDF, last updated 23 September 2026; rules index says 24 Sep 2026)","https:\u002F\u002Fwww.ladbrokes.com.au\u002Fcdn\u002Fcontentful\u002Fassets\u002F57qoiTGEebY3168RF7sbk5\u002F5f50ca8cfa8a8bc1a383e9c942e35cf5\u002FCombined_Terms_and_Conditions_v44.pdf","official","The document covers both Ladbrokes and Neds accounts. Fetched through the Firecrawl API with an Australian location because ladbrokes.com.au serves a geo-block page ('Ladbrokes Australia Isn't Available Here') to non-Australian requests.",{"id":744,"name":745,"url":746,"type":741,"retrievedAt":12},"ladbrokes-betting-rules","Ladbrokes AU - Racing and Sports Betting Rules V63 (PDF, last updated 24 Sep 2026)","https:\u002F\u002Fwww.ladbrokes.com.au\u002Fcdn\u002Fcontentful\u002Fassets\u002FjOAwus4krEZmWxRNzHUTj\u002Fef1ab363065c4fccbfa638e293a4cdde\u002FRacing_and_Sports_Betting_Rules_V63__1_.pdf",{"id":748,"name":749,"url":750,"type":741,"retrievedAt":12},"ladbrokes-rules-index","Ladbrokes AU - Rules, Terms & Conditions index page","https:\u002F\u002Fwww.ladbrokes.com.au\u002Frules-terms-and-conditions",{"id":158,"name":752,"url":753,"type":741,"retrievedAt":12,"note":754},"Ladbrokes AU - Contact Us (ladbrokes.com.au)","https:\u002F\u002Fwww.ladbrokes.com.au\u002Fcontact-us","Fetched with an Australian location (geo-blocked otherwise). Footer carries the ABN, licence line, tagline and BetStop notice.",{"id":756,"name":757,"url":758,"type":741,"retrievedAt":12},"ladbrokes-homepage","Ladbrokes AU - homepage (footer)","https:\u002F\u002Fwww.ladbrokes.com.au\u002F",{"id":302,"name":760,"url":761,"type":741,"retrievedAt":12},"Ladbrokes AU - Ladbrokes Card (site page)","https:\u002F\u002Fwww.ladbrokes.com.au\u002Fladbrokes-card",{"id":422,"name":763,"url":421,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - home",{"id":377,"name":765,"url":766,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Contact Ladbrokes","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fcontact-ladbrokes",{"id":768,"name":769,"url":770,"type":741,"retrievedAt":12},"ladbrokes-help-contact-support","Ladbrokes Help Centre - Contact Support (app store links)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Fcontactsupport",{"id":209,"name":772,"url":773,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Depositing","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FDepositing",{"id":310,"name":775,"url":776,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Withdrawing Funds","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FWithdrawing-Funds",{"id":778,"name":779,"url":780,"type":741,"retrievedAt":12},"ladbrokes-help-pending-withdrawals","Ladbrokes Help Centre - Pending Withdrawals (Punter Assist)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fpending-withdrawals-punter-assist",{"id":269,"name":782,"url":783,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Ladbrokes Card","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fladbrokes-card",{"id":363,"name":785,"url":786,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - ID Verification","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fidentity-verification",{"id":788,"name":789,"url":790,"type":741,"retrievedAt":12},"ladbrokes-help-kyc","Ladbrokes Help Centre - Customer Identification: Know Your Customer (KYC)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fcustomer-identification-know-your-customer-KYC",{"id":792,"name":793,"url":794,"type":741,"retrievedAt":12},"ladbrokes-help-source-of-funds","Ladbrokes Help Centre - Source of Funds","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FSource-of-Funds-KYC",{"id":796,"name":797,"url":798,"type":741,"retrievedAt":12},"ladbrokes-help-card-verification","Ladbrokes Help Centre - Card Verification","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fverify-your-card",{"id":800,"name":801,"url":802,"type":741,"retrievedAt":12},"ladbrokes-help-signup","Ladbrokes Help Centre - Signing up to Ladbrokes","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fsigning-up-to-ladbrokes",{"id":804,"name":805,"url":806,"type":741,"retrievedAt":12},"ladbrokes-help-location","Ladbrokes Help Centre - Location Restrictions","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FLocation-Restrictions",{"id":510,"name":808,"url":809,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Same Game Multi (SGM)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fsame-game-multi-bets",{"id":501,"name":811,"url":812,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Cash Out","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fladbrokes-cash-out",{"id":486,"name":814,"url":815,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Understanding and Placing Live Bets","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fplacing-live-bets",{"id":817,"name":818,"url":819,"type":741,"retrievedAt":12},"ladbrokes-help-bet-ticker","Ladbrokes Help Centre - Bet Ticker","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fbet-ticker",{"id":518,"name":821,"url":822,"type":741,"retrievedAt":12},"Ladbrokes Help Centre - Bet Cancellation","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FBet-Cancellation",{"id":824,"name":825,"url":826,"type":741,"retrievedAt":12},"ladbrokes-help-app-update","Ladbrokes Help Centre - Updating Your App and Device","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002FUpdating-Your-App-and-Device",{"id":828,"name":829,"url":830,"type":741,"retrievedAt":12},"ladbrokes-help-safer-gambling","Ladbrokes Help Centre - Safer Gambling (Punter Assist tools)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fsafer-gambling",{"id":832,"name":833,"url":834,"type":741,"retrievedAt":12},"ladbrokes-help-stake-limit","Ladbrokes Help Centre - Bet Stake Limit (Punter Assist)","https:\u002F\u002Fhelp.ladbrokes.com.au\u002Fs\u002Farticle\u002Fbet-stake-limit-punter-assist",{"id":836,"name":837,"url":429,"type":838,"retrievedAt":12},"apple-app-store-au","Apple App Store (AU) - Ladbrokes - Sports Betting App","app-store",{"id":840,"name":841,"url":842,"type":838,"retrievedAt":12},"itunes-search-au","iTunes Search API, AU storefront, term=ladbrokes","https:\u002F\u002Fitunes.apple.com\u002Fsearch?term=ladbrokes&country=au&entity=software",{"id":430,"name":844,"url":845,"type":838,"retrievedAt":12},"iTunes Lookup API, AU storefront, id 710375963","https:\u002F\u002Fitunes.apple.com\u002Flookup?id=710375963&country=au",{"id":847,"name":848,"url":849,"type":838,"retrievedAt":12},"itunes-lookup-gb","iTunes Lookup API, GB storefront, id 710375963 (comparison only)","https:\u002F\u002Fitunes.apple.com\u002Flookup?id=710375963&country=gb",{"id":851,"name":852,"url":429,"type":838,"retrievedAt":12},"appstore-page-au","App Store AU listing page (Firecrawl scrape)",{"id":458,"name":854,"url":457,"type":838,"retrievedAt":12},"Google Play listing, Australia (aggregate rating and count only)",{"id":856,"name":857,"url":858,"type":838,"retrievedAt":12},"googleplay-search-au","Google Play search results, q=ladbrokes, gl=AU","https:\u002F\u002Fplay.google.com\u002Fstore\u002Fsearch?q=ladbrokes&c=apps&hl=en_AU&gl=AU",{"id":860,"name":861,"url":826,"type":741,"retrievedAt":12},"ladbrokes-help-au-app-update","Ladbrokes Help Centre AU: Updating Your App and Device",{"id":863,"name":864,"url":770,"type":741,"retrievedAt":12},"ladbrokes-help-au-contact-support","Ladbrokes Help Centre AU: Contact Support (app store links)",{"id":567,"name":866,"url":867,"type":868,"retrievedAt":12,"note":869},"Apple App Store reviews, Australian storefront, most recent written reviews","https:\u002F\u002Fitunes.apple.com\u002Fau\u002Frss\u002Fcustomerreviews\u002Fid=710375963\u002Fpage=1\u002Fsortby=mostrecent\u002Fjson","public-reviews","10 pages x 50 = 500 written reviews, the maximum the feed exposes. Page 9 was fetched as XML and converted to the same JSON shape because the JSON form returned empty on three tries. The feed is capped at 500, so this is the 500 most recent written reviews, not a random sample of the 43,936 ratings. The 500 reach back to September 2019, so the sample spans seven years and several app generations.",{"id":585,"name":871,"url":872,"type":868,"retrievedAt":12,"note":873},"ProductReview.com.au listing for Ladbrokes (aggregate only)","https:\u002F\u002Fwww.productreview.com.au\u002Flistings\u002Fladbrokes","\u002Flistings\u002Fladbrokes and \u002Flistings\u002Fladbrokes-com-au both return HTTP 404 (curl with browser user agent). A site search (fc search site:productreview.com.au ladbrokes) returns only the Neds listing and unrelated listings; Ladbrokes is mentioned inside Neds reviews but has no listing of its own. robots.txt saved. No review text copied.",{"id":587,"name":875,"url":876,"type":868,"retrievedAt":12,"note":877},"Trustpilot listing for Ladbrokes, global (aggregate only)","https:\u002F\u002Fau.trustpilot.com\u002Freview\u002Fwww.ladbrokes.com","This is the UK Ladbrokes (www.ladbrokes.com, claimed profile since August 2014), not the Australian operator; it is a different licensee under the same brand owner. TrustScore printed as 1.2 (star graphic 1 out of 5, label 'Bad'), 4,282 reviews. Page flags 'No recent history of asking for reviews' and 'Hasn’t replied to negative reviews'. The star percentage breakdown did not render in the scraped markdown. Not a measure of Australian customer sentiment.",{"id":591,"name":879,"url":880,"type":868,"retrievedAt":12,"note":881},"Trustpilot listing for ladbrokes.com.au (aggregate only)","https:\u002F\u002Fau.trustpilot.com\u002Freview\u002Fladbrokes.com.au","TrustScore 2.8 out of 5 (label 'Average') from 12 reviews, 6 in the last 12 months. Unclaimed, 'No history of asking for reviews'. www.ladbrokes.com.au resolves to the same listing. Too small to use. No review text copied.",{"id":594,"name":883,"url":884,"type":868,"retrievedAt":12,"note":885},"Reddit thread search via Firecrawl (fc search --site reddit.com, six queries: ladbrokes australia; ladbrokes withdrawal; ladbrokes account closed restricted; ladbrokes app; ladbrokes verification; ladbrokes odds)","https:\u002F\u002Fwww.reddit.com\u002Fsearch\u002F?q=ladbrokes+australia","64 unique threads returned across six searches (15 results each); 26 have UK context (pound signs, r\u002FLegalAdviceUK, r\u002FHorseRacingUK, r\u002Funitedkingdom and similar), 14 have Australian context (r\u002Faustralia, r\u002FAusLegal, r\u002Fsydney, r\u002FKrokOddsAU, r\u002Fpropunters, r\u002Farbitragebetting threads about Australian bookmakers, or Australian keywords in the title or snippet), and the rest are unclassified. Search results carry no post dates, so no 12-month cut was applied and the threads span many years (thread ids from 2016 onward). Themes were classified from title plus search snippet with the same keyword taxonomy. The Ladbrokes brand is shared with the UK operator, so most Reddit discussion of 'Ladbrokes' is not about the Australian bookmaker. Thread counts only; no post text is reproduced. Processed counts in processed\u002Freddit-threads.json.",{"id":193,"name":887,"url":888,"type":686,"retrievedAt":12},"ACMA: Investigations into online gambling providers (outcomes 2021 to 2026)","https:\u002F\u002Fwww.acma.gov.au\u002Finvestigations-online-gambling-providers",{"id":185,"name":890,"url":891,"type":686,"retrievedAt":12},"ACMA media release MR 13\u002F2026, 6 May 2026: Ladbrokes and Neds breach gambling self-exclusion rules","https:\u002F\u002Fwww.acma.gov.au\u002Farticles\u002F2026-05\u002Fladbrokes-and-neds-breach-gambling-self-exclusion-rules",{"id":893,"name":894,"url":895,"type":686,"retrievedAt":12},"acma-entain-infringement-2023","ACMA: Infringement Notice to Entain Group Pty Ltd, March 2023 (in-play bets, LIV Golf Bangkok)","https:\u002F\u002Fwww.acma.gov.au\u002Fpublications\u002F2023-04\u002Finstruction\u002Finfringement-notice-entain-group-pty-ltd-march-2023",{"id":897,"name":898,"url":899,"type":686,"retrievedAt":12},"acma-entain-report-2023","ACMA investigation report: Entain Group Pty Ltd, December 2023 (Fast Codes in-play service)","https:\u002F\u002Fwww.acma.gov.au\u002Fpublications\u002F2023-12\u002Freport\u002Finvestigation-report-entain-group-pty-ltd",{"id":189,"name":901,"url":902,"type":686,"retrievedAt":12},"AUSTRAC media release, 16 December 2024: AUSTRAC takes Ladbrokes and Neds' operator, Entain, to Federal Court over serious non-compliance with Australia's money laundering laws","https:\u002F\u002Fwww.austrac.gov.au\u002Fnews-and-media\u002Fmedia-release\u002Faustrac-takes-ladbrokes-and-neds-operator-entain-federal-court-over-serious-non-compliance-australias-money-laundering-laws",{"id":904,"name":905,"url":906,"type":686,"retrievedAt":12},"austrac-enforcement-actions","AUSTRAC: Enforcement actions taken (Entain Group Pty Ltd proceedings, court documents to November 2025)","https:\u002F\u002Fwww.austrac.gov.au\u002Fabout-us\u002Frecord-our-actions\u002Fenforcement-actions-taken",{"id":200,"name":908,"url":909,"type":686,"retrievedAt":12},"NSW Department of Customer Service Annual Report 2019-20 (Liquor & Gaming NSW prosecutions: Ladbrokes Digital Australia Pty Ltd and Neds.com.au Pty Ltd)","https:\u002F\u002Fwww.parliament.nsw.gov.au\u002Ftp\u002Ffiles\u002F78956\u002F2019-20%20Annual%20Report%20of%20the%20Department%20of%20Customer%20Service.pdf",{"id":554,"name":911,"url":912,"type":913,"retrievedAt":555},"OzFootball AFL odds snapshots, 2026 season (30 snapshots, 218 matches, 12 bookmakers)","https:\u002F\u002Fwww.ozfootball.com\u002Fstats\u002Fmethodology\u002Fbookmakers","ozfootball-data",{"summary":915,"strengths":916,"limitations":935,"suitedTo":960,"faqs":964,"whatWeTested":1001,"whatWeDidNotTest":1008},"Ladbrokes in Australia is a brand of Entain Group Pty Ltd (ABN 25 151 956 768), the same Northern Territory licensee that runs Neds, listed on the NT Wagering Commission's operator list and the ACMA register. It publishes three withdrawal methods (bank account, Ladbrokes Card, PayPal), requires identity and card verification and one full turnover of deposits before any withdrawal, and publishes support as 24\u002F7 by live chat, phone and email. In the OzFootball AFL price sample for 2026 it matched the best available price on 6.42% of 436 comparable prices, rank 11 of the 12 bookmakers measured, with a mean margin of 5.28%, rank 6.",[917,920,923,926,929,932],{"text":918,"evidence":377,"lead":919},"Support is published as 24 hours a day, 7 days a week by live chat, phone (+61 8 6193 7297) and email, with a separate 24\u002F7 betting line.","24\u002F7 support published",{"text":921,"evidence":310,"lead":922},"Withdrawals to the Ladbrokes Card are stated as instant, and bank withdrawals are processed multiple times daily, 7 days a week, typically within a few hours for NPP-enabled banks.","Instant card and same-day bank withdrawals",{"text":924,"evidence":209,"lead":925},"Six deposit methods are published (debit card, Apple Pay, Google Pay, PayID, PayPal, BPAY), five of them instant, and Apple Pay and Google Pay are stated as carrying no additional fees.","Six deposit methods",{"text":927,"evidence":430,"lead":928},"The iOS app is rated 4.55 from 43,936 Australian ratings and shipped 25 releases between 8 December 2025 and 21 September 2026.","iOS app rating and release cadence",{"text":930,"evidence":567,"lead":931},"App usability was the most common positive theme in the 500 App Store reviews analysed (157 positive mentions of 210), and customer support drew 57 positive mentions of 83.","Usability praised in App Store reviews",{"text":933,"evidence":510,"lead":934},"Same Game Multi is offered on AFL events, with SGM+ combining several Same Game Multis and racing selections into one bet, and Cash Out is available during live betting on selected singles and multis.","AFL same game multi and cash out",[936,939,942,945,948,951,954,957],{"text":937,"evidence":554,"lead":938},"In 30 AFL price snapshots across 2026, Ladbrokes offered the best available price on 6.42% of 436 comparable prices (rank 11 of 12) with a mean margin of 5.28% (rank 6 of 12); its figures are identical to Neds, which shares its trading.","AFL best price 6.42%, rank 11",{"text":940,"evidence":458,"lead":941},"The Google Play listing shows a 3.0 rating from about 1,700 reviews, with 671 one-star ratings against 591 five-star, compared with 4.55 on the App Store.","Google Play rating 3.0",{"text":943,"evidence":310,"lead":944},"Every deposit must be turned over at least once, and identity and every registered card must be verified, before any withdrawal; the bank withdrawal page gives both \"within a few hours\" and \"allow 1-3 business days\".","Turnover and verification before withdrawal",{"text":946,"evidence":269,"lead":947},"No minimum or maximum deposit or withdrawal amount and no withdrawal fee statement is published for bank account or PayPal; only the Ladbrokes Card's $5,000 load limits are stated.","Payment limits not published",{"text":949,"evidence":189,"lead":950},"AUSTRAC commenced Federal Court civil penalty proceedings against Entain Group Pty Ltd on 16 December 2024 alleging serious and systemic anti-money laundering failures; the case was still before the Court on 28 September 2026 with no penalty determined.","AUSTRAC Federal Court case open",{"text":952,"evidence":185,"lead":953},"In May 2026 the ACMA found more than 500 breaches of the BetStop self-exclusion rules by Entain (Ladbrokes and Neds) and accepted an 18-month court-enforceable undertaking.","2026 BetStop breaches",{"text":955,"evidence":486,"lead":956},"Ladbrokes states it does not stream sports events; live streaming in the app covers racing only, so AFL is not streamed.","No sports streaming",{"text":958,"evidence":567,"lead":959},"Account restrictions and closures (32 of 34 mentions negative) and withdrawals (22 of 37) were the most one-sided complaint themes in the 500 App Store reviews analysed.","Complaint themes in public reviews",[961,962,963],"Customers who want a published 24\u002F7 phone line, live chat and email address rather than a webform alone.","Customers who want an instant withdrawal route (the Ladbrokes Card prepaid Mastercard) and can meet the one-times turnover and card verification conditions.","Customers for whom AFL head-to-head price is the deciding factor should note Ladbrokes ranked 11 of 12 on best-price share in the 2026 sample; the full ranking is on this page.",[965,968,971,974,977,980,983,986,989,992,995,998],{"q":966,"a":967},"Is Ladbrokes legal in Australia, and who regulates it?","Yes. ladbrokes.com.au is operated by Entain Group Pty Ltd (ABN 25 151 956 768), which appears on the Northern Territory Wagering Commission's list of licensed wagering operators (row 24, trading as LADBROKES AU) and on the ACMA register of licensed interactive gambling providers. Neither list publishes a licence number or expiry. Three spellings of the regulator's name are in use across official sources: NT Wagering Commission, Northern Territory Wagering Commission and Northern Territory Racing and Wagering Commission.",{"q":969,"a":970},"How much can you withdraw from Ladbrokes, and how long does it take?","Ladbrokes does not publish a minimum or maximum withdrawal amount for bank account or PayPal withdrawals. Bank withdrawals are stated as processed multiple times daily, 7 days a week, typically received within a few hours where the bank supports NPP fast payments; the same page says to allow 1 to 3 business days. Ladbrokes Card withdrawals are stated as instant (maximum $5,000 load per transaction and per 24 hours). PayPal withdrawals are typically processed within 24 hours and require a prior PayPal deposit. The published maximum payout is $500,000 per bet and per multi.",{"q":972,"a":973},"Why does Ladbrokes ask for verification, and can I withdraw without it?","No. Ladbrokes states that an account cannot be opened until identity verification is complete, that deposits are not credited until identity is verified, and that identity and every registered debit card must be verified before any withdrawal. Since 29 September 2024 AUSTRAC requires online gambling providers to complete customer identification before an account is opened or a service provided. Verification is attempted electronically through Green ID at sign-up; otherwise documents are uploaded to Secure Docs. Ladbrokes may also run periodic KYC checks (60 days to complete before suspension) and Source of Funds checks (14 days).",{"q":975,"a":976},"Will Ladbrokes limit or close my account if I win?","Ladbrokes' Terms say it may decline, refuse or limit any bet before acceptance and that the amount accepted may be less than requested; it does not publish a policy on limiting winning accounts, and no general maximum stake is published. Account restrictions, limits and closures were mentioned in 34 of the 500 App Store reviews analysed, 32 of them in negative reviews. Those are third-party reports and do not establish how often it happens. The NT Wagering Commission says it cannot investigate complaints about account restrictions or closures.",{"q":978,"a":979},"How competitive are Ladbrokes' AFL odds?","In 30 OzFootball price snapshots across the 2026 AFL season, Ladbrokes priced all 218 sampled matches and matched the best available head-to-head price on 6.42% of 436 comparable prices, rank 11 of the 12 bookmakers measured. Its mean margin was 5.28%, rank 6 of 12. Sportsbet, by comparison, matched the best price on 37.0% with a mean margin of 5.51%. The full ranking is on this page.",{"q":981,"a":982},"Can I use a credit card on Ladbrokes?","No. Credit cards, credit-linked funds (including digital wallets) and digital currency have been banned for online and telephone wagering in Australia since 11 June 2024. Ladbrokes' deposit page lists debit cards (Visa and Mastercard; Diners and AMEX not accepted), Apple Pay, Google Pay, PayID, PayPal and BPAY. Flexepin vouchers are no longer accepted.",{"q":984,"a":985},"Does Ladbrokes have a sign-up bonus or bonus code in Australia?","No. Under the National Consumer Protection Framework for online wagering, online gambling providers cannot offer any incentive to open an account or to refer someone else to open one. That has applied since 26 May 2019 (26 November 2019 in New South Wales). Ladbrokes and Neds were convicted in NSW in February 2020 over inducement advertising published in 2018. OzFootball does not publish promotional offers.",{"q":987,"a":988},"How do I contact Ladbrokes Australia or make a complaint?","Live chat, phone (+61 8 6193 7297) and email (support@ladbrokes.com.au) are published as 24\u002F7; there is a webform on the Contact Us page with a Complaint category and a postal address (PO Box 3321, Newstead QLD 4006). The Terms say Ladbrokes aims to give a final response to a complaint within 21 days, and the Contact Us page allows up to two working days for a management escalation. After that, a betting dispute can go to the Northern Territory Wagering Commission's dispute form (the Terms say within 14 days; the NT Government page says within 60 days), and a card transaction dispute to the Australian Financial Complaints Authority.",{"q":990,"a":991},"Who owns Ladbrokes in Australia, and is it the same company as Neds?","The Australian operator is Entain Group Pty Ltd, an Australian private company with ABN 25 151 956 768 (active since 6 July 2011) and business names LADBROKES AU and NEDS AU registered from 4 February 2019. Ladbrokes and Neds are the same licensee: Ladbrokes AU is row 24 and Neds AU row 25 of the NT operator list, the two share one Terms and Conditions document, and the Terms allow a person to be restricted to one Customer Record across both brands. In the 2026 OzFootball AFL sample the two brands returned identical best-price and margin figures. The Terms define the Entain Group as LB Australia Holdings Pty Ltd and its related bodies corporate; AUSTRAC describes the Australian arm as part of one of the world's largest sports betting and gaming groups. The iOS app is sold by LB Operations Pty Ltd and the Android app by Entain Group Pty Ltd.",{"q":993,"a":994},"Has Ladbrokes been fined or investigated in Australia?","Yes. In May 2026 the ACMA found more than 500 BetStop self-exclusion breaches across Ladbrokes and Neds and accepted an 18-month court-enforceable undertaking from Entain. On 16 December 2024 AUSTRAC began Federal Court civil penalty proceedings against Entain alleging serious and systemic anti-money laundering failures; the case was still open on 28 September 2026. In March 2023 the ACMA fined Entain $13,320 for 78 online in-play bets accepted on a LIV Golf event, and in December 2023 it found the Fast Code phone in-play service non-compliant, after which Entain changed the system. In February 2020 the NSW Local Court fined Ladbrokes and Neds $176,000 for inducement advertising, reduced to $127,500 on appeal.",{"q":996,"a":997},"What is the maximum payout on Ladbrokes in Australia?","The Terms set a maximum payout of $500,000 on any bet and $500,000 across all legs of a multi, with a $300,000 cap on Same Race Multis and $25,000 on Pick Your Own Odds bets. No AFL-specific table is published. Racing win limits are lower and depend on the meeting: for example $100,000 for a win bet on Australian metropolitan thoroughbreds and $10,000 for 'all other' racing. Novelty markets are capped at $10,000 per customer per day.",{"q":999,"a":1000},"Can I bet in-play on AFL with Ladbrokes?","Not online. Online in-play betting on sport is prohibited in Australia, so Ladbrokes takes live sports bets only by phone: you open Bet Live in the app, note the Fast Code for each selection, and call +61 8 6193 7238 or 1800 523 276 (24\u002F7) to place it, with a $5 minimum. The ACMA found in December 2023 that the Fast Code system as it then operated was not compliant with the telephone betting exception; Entain changed it so codes are generic and generated before the event. Live racing bets can be placed in the app on selected fixed win markets.",[1002,1003,1004,1005,1006,1007],"Read and quoted the Ladbrokes AU help centre, the Combined Terms and Conditions v44 (last updated 23 September 2026), the Racing and Sports Betting Rules V63 and the site pages listed under sources, 28 September 2026. Site pages were fetched with an Australian location because ladbrokes.com.au blocks other countries.","Checked the operator against the NT Wagering Commission licensed operators list (65 rows), the ACMA register CSV and ABN Lookup.","Read the Apple App Store (AU) and Google Play (AU) listings through their public endpoints.","Classified 500 public App Store reviews by theme with a fixed keyword rule set, recorded the Google Play and Trustpilot aggregates, and counted Reddit threads from six site searches.","Read the ACMA investigations register, ACMA and AUSTRAC media releases and the NSW Department of Customer Service annual report for enforcement actions on the public record.","Sampled AFL prices from The Odds API 30 times across the 2026 season and computed best-price frequency and margin for every bookmaker in the feed.",[1009,1010,1011,1012,1013,1014],"Opening an account, depositing, withdrawing, or contacting support.","Live chat, phone or email response times, or whether a human agent is reachable by chat.","Installing either app on a device in Australia.","Google Play written reviews, which are not accessible without a scraper.","Manual verification review times, which Ladbrokes does not publish.","Deposit and withdrawal minimums and maximums, which are shown only inside a logged-in account, if at all.",{"accent":1016,"band":1016,"bandLight":1017,"source":1018},"#a10e16","#a92129","img.logo.dev\u002Fladbrokes.com.au",{"indexable":10,"verifiedFacts":1020,"sources":615,"missing":1021},107,[],{"key":134,"slug":88,"name":89,"isExchange":116,"eventsPriced":125,"eventsAvailable":125,"outcomesSampled":1023,"bestPriceShare":92,"within1pctShare":1024,"within2pctShare":1025,"meanMargin":1026,"medianMargin":1027,"rankByBestPrice":1028,"rankByMargin":655,"markets":1029,"byRound":1036},436,0.1353,0.2752,0.0528,0.0529,11,[1030,1032,1034],{"market":1031,"outcomesSampled":1023,"bestPriceShare":92,"within1pctShare":1024,"within2pctShare":1025,"meanMargin":1026,"medianMargin":1027},"h2h",{"market":1033,"outcomesSampled":13,"bestPriceShare":13,"within1pctShare":13,"within2pctShare":13,"meanMargin":117,"medianMargin":117},"spreads",{"market":1035,"outcomesSampled":13,"bestPriceShare":13,"within1pctShare":13,"within2pctShare":13,"meanMargin":117,"medianMargin":117},"totals",[1037,1041,1044,1047,1051,1055,1057,1061,1065,1067,1070,1073,1075,1078,1080,1083,1087,1090,1093,1096,1099,1102,1106,1108,1112,1114,1116,1117,1120,1122],{"round":13,"label":1038,"outcomesSampled":659,"bestPriceShare":1039,"meanMargin":1040},"Opening Round",0.3,0.0541,{"round":24,"label":1042,"outcomesSampled":646,"bestPriceShare":13,"meanMargin":1043},"Round 1",0.0526,{"round":641,"label":1045,"outcomesSampled":573,"bestPriceShare":13,"meanMargin":1046},"Round 2",0.0525,{"round":69,"label":1048,"outcomesSampled":573,"bestPriceShare":1049,"meanMargin":1050},"Round 3",0.0714,0.054,{"round":623,"label":1052,"outcomesSampled":574,"bestPriceShare":1053,"meanMargin":1054},"Round 4",0.125,0.0514,{"round":610,"label":1056,"outcomesSampled":646,"bestPriceShare":13,"meanMargin":1026},"Round 5",{"round":655,"label":1058,"outcomesSampled":646,"bestPriceShare":1059,"meanMargin":1060},"Round 6",0.1111,0.0492,{"round":603,"label":1062,"outcomesSampled":646,"bestPriceShare":1063,"meanMargin":1064},"Round 7",0.1667,0.0502,{"round":660,"label":1066,"outcomesSampled":646,"bestPriceShare":1059,"meanMargin":1043},"Round 8",{"round":664,"label":1068,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1027},"Round 9",0.0556,{"round":659,"label":1071,"outcomesSampled":646,"bestPriceShare":1059,"meanMargin":1072},"Round 10",0.0527,{"round":1028,"label":1074,"outcomesSampled":646,"bestPriceShare":1059,"meanMargin":1027},"Round 11",{"round":127,"label":1076,"outcomesSampled":573,"bestPriceShare":1049,"meanMargin":1077},"Round 12",0.0533,{"round":639,"label":1079,"outcomesSampled":574,"bestPriceShare":13,"meanMargin":1040},"Round 13",{"round":573,"label":1081,"outcomesSampled":573,"bestPriceShare":13,"meanMargin":1082},"Round 14",0.0547,{"round":1084,"label":1085,"outcomesSampled":573,"bestPriceShare":1049,"meanMargin":1086},15,"Round 15",0.053,{"round":574,"label":1088,"outcomesSampled":573,"bestPriceShare":1089,"meanMargin":1040},"Round 16",0.1429,{"round":1091,"label":1092,"outcomesSampled":646,"bestPriceShare":13,"meanMargin":1026},17,"Round 17",{"round":646,"label":1094,"outcomesSampled":646,"bestPriceShare":13,"meanMargin":1095},"Round 18",0.0542,{"round":1097,"label":1098,"outcomesSampled":646,"bestPriceShare":13,"meanMargin":1026},19,"Round 19",{"round":1100,"label":1101,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1072},20,"Round 20",{"round":1103,"label":1104,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1105},21,"Round 21",0.0524,{"round":640,"label":1107,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1072},"Round 22",{"round":1109,"label":1110,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1111},23,"Round 23",0.0548,{"round":634,"label":1113,"outcomesSampled":646,"bestPriceShare":1069,"meanMargin":1077},"Round 24",{"round":629,"label":1115,"outcomesSampled":623,"bestPriceShare":13,"meanMargin":1086},"Finals",{"round":575,"label":1115,"outcomesSampled":660,"bestPriceShare":1053,"meanMargin":1072},{"round":1118,"label":1115,"outcomesSampled":623,"bestPriceShare":13,"meanMargin":1119},27,0.0519,{"round":1121,"label":1115,"outcomesSampled":623,"bestPriceShare":13,"meanMargin":1054},28,{"round":1123,"label":1115,"outcomesSampled":641,"bestPriceShare":13,"meanMargin":1124},29,0.0505,{"competition":1126,"season":121,"generatedAt":555,"method":1127,"snapshotRule":128,"snapshots":122,"periodFrom":123,"periodTo":124,"eventsSampled":125,"comparablePrices":126,"bookmakersCompared":127,"notInFeed":1128,"bookmakers":1130},"afl","One price snapshot per round from The Odds API (Australian region), taken 24 hours before the round's first scheduled match. A comparable price is one outcome priced by at least 3 bookmakers at the same line. Best price is the highest decimal price on offer; ties are shared. Margin is the overround of a two-sided market at a bookmaker's own line (sum of 1\u002Fprice minus 1). 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